They can also leverage this feature to set key performance indicators and track the productivity of their department. Access this inspection template as a document. As a content specialist, he is interested in learning and sharing how technology can improve work processes and workplace safety. You need to click 'Perform Night Audit,' and the . 0000006195 00000 n Hotel amenities and facilities elevate guest experience during their stay at a hotel. In addition, review Quarterly Tax Return documents and support to ensure the property has procedures in place to correctly identify, record and track tax-exempt sales (at stand alone properties only). 0000000948 00000 n Cylinders are secured appropriately by bracket or chain. She is passionate about communicating how technology can be used to streamline work processes, empowering companies to realize their business goals. 12 Audit of Hotel Checklist. In the case of hotel management, an efficient process of housekeeping is a must not just for an optimal guest experience but also for the success of the business. This includes the, This hotel inspection checklist provides site inspectors an opportunity to assess hotels in detail with very specific queries. Patricia Guevara is a content writer and researcher for SafetyCulture. jI69U,! $BhQ0G)o?J-Xwev@e*X [2`kS`&^ Xb2` n-_-rd$m>HmnD`4x&3$Z 115 0 obj <> endobj As a content specialist, she creates well-researched articles about health and safety topics. Hotel security aims to secure the safety of the hotel premises, guests, and staffthe very same source of security risks that should be checked. Check if all hotel areas and facilities are clean, organized, and in good working condition. Night auditing. 2 0 obj Are you looking to block hotel rooms and need group rates? It covers all aspects of hotel operations, from facilities and amenities to customer experience. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Train housekeeping staff on how to use the checklist, including how to mark off completed tasks and how to report any issues or problems, for standardization of best. The night audit closes the books on one hotel day and opens the books on another. HVmLSW>i2 Listed below are some of the reasons why hotel establishments should have specific checklists. Yes, a hotel housekeeping checklist can be customized to meet the unique requirements of the overall hotel management process. Part of a series of 34 energy efficiency checklists, data collection forms, and how-to guides, this Energy Audit Data Collection Form facilitates data entry. This comprehensive Hotel Checklist converted using SafetyCulture can be used to inspect the hotel staff and facilities. Aside from the location, users can also inspect hotel facilities such as the lobby/reception area, rooms, windows/balconies, bathrooms, gym, pool, spa, and sauna. This has become a major hurdle in the growth of the hotel industry in India. 0000003380 00000 n Here are the steps you can take to perform a night audit for a hotel: 1. Evaluate if employees are wearing proper uniforms and practicing good personal hygiene. . As a result, providing high-quality service leads to better customer satisfaction, positive reviews, increased returns, and a strong brand reputation. Assess how your staff handles issues or complaints. Hotel staff can use this incident report when documenting incidents that occur within hotel premises. A checklist is also called a " to-do list .". This comprehensive Hotel Duty Manager Checklist can be used by hotel managers or supervisors to evaluate if the hotels staff and amenities comply with hotel safety regulations and housekeeping standards. It basically depends on your event requirements and expectations. That is, whether it is a public or a private limited company. Through the samples that we have listed in this post, we believe that it will already be more efficient and easier for you to come up with a hotel checklist. Hotel industries audit_check_list_room_revenue. Inspect the hotels security measures, safety precautions against fire, and room accommodations. 3 Downloads. A hotel room inspection app works to match other business needs. So what is the purpose of using inspection checklists for cleaning hotel rooms? 2. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S>> Hotels need to ensure that there is organization in everything that the workforce does. Click the Frontdesk drop-down button on the top left corner and then click 'Perform Night Audit.'. Evaluate if employees are wearing proper. If you are considering more than one venue, it is best to schedule your site inspection appointments as close together as possible, so you can compare the venues better. We have compiled some of the worlds best hotel checklists to help improve your hotel quality and service delivery. Be aware of groups' names, special rates, special billing instructions and other needs. Record, Arrival report templates help hoteliers prepare the hotel and staff for the arrival of guests. Using this free hotel room inspection checklist, conduct comprehensive housekeeping inspections by answering Yes-No-N/A questions covering general guest room cleaning, maintenance issues, and amenities. Apart from the basic audit activities listed above, the night auditor carries out the . The checklist ensures each audit concisely compares the requirements of ISO 9001:2015, and your Quality Management System against actual business practice. We use cookies to provide necessary website functionality and improve your experience. Decide which areas of the hotel will be covered by the checklist. It covers all aspects of hotel operations, from facilities and amenities to customer experience. Audit and balance reports from the day shifts. This checklist, Internal Audit Checklist - ISO 27001:2013, Use this internal audit checklist to assess the current state of the organizations Information Security Management System based on the. 5 0 obj Provide comments and possible suggestions for further improvement of security. Room Revenue. It is best if you will try having the hotel checklist first so you can identify whether it truly works for your advantage. This checklist has a Yes or No format and it covers general guest room cleaning, maintenance issues, and hotel amenities. "~y|qbm Rq$>@bf'jw"V S )9VE8HAIvd_C5*\Bj D-Uv9vhj-q6K`-S8WU}3@-{c9{$I&YkY 0iukT-hb[iwAa&19"Zw6lX3x3}|ZNSj"i9,.MRoQ+&=JG_@Q'frbn0. SQFI Quality Checklist 107 questions. Hotel Guest Room Inspection Checklist. Answer Pass-Fail-Partial-N/A questions for general housekeeping, Use this general cleaning checklist template in conducting regular cleaning inspections for your hotel. Use the information from the audit reports to formulate training programs for employee competencies or improvement of processes. This tool can also be helpful to record updates in terms of action execution. NIGHT AUDIT OPENING CHECKLIST, Page Two of Two 21 During the running of the computerized night audit: Review in-house groups. Conduct your inspections using this checklist to evaluate if employees wear hygienic clothing and if food is properly handled. %PDF-1.4 % And just as you'd suspect: it isn't cheap to maintain. If you believe GoAudits can add value to your business, we will schedule a demo personalized with your checklists. PDF Template, The audit helps the management to check out the various services prior to the inspection and to maintain the requested standards of quality . <> 141 0 obj <>stream Hotel Quality Assurance Checklist | SafetyCulture. Download Hotel Night Audit Checklist doc. What to Include in a Hotel Quality Assurance Checklist, Why Efficiency is Key in Hotel Room Inspections, Hotel Room Inspection Form Apps: The Tool for Housekeeping Efficiency, SafetyCulture (formerly iAuditor) Hotel Checklist Software. Jona Tarlengco is a content writer and researcher for SafetyCulture since 2018. Yes No N/A. A hotel checklist is a great organizational tool. Running regular hotel facility checks is crucial for maintaining and improving the quality of the facilities. 88% (8) 88% found this document useful (8 votes) Courses. She is also passionate about empowering businesses to utilize technology in building a culture of safety and quality. Check whether room revenue has been charged for all rooms occupied during the day. Periodically conducted by the audit department or a cross-functional team, internal audits are designed to optimize business operations. 0000018619 00000 n However, housekeeping teams need to manage limited manpower while making sure that room inspections dont take too much time as guests expect to check in as quickly as possible. Quality assurance in the hospitality industry is a cornerstone for delivering excellent customer service. A hotel checklist can be your basis for assessment. 1. Refer to the particular hotel checklist that is relevant to the actual hotel checklist that you will do. 1 waste basket. 0000006559 00000 n on 04 January 2011. Capture photos of dirty or defective items and assign actions to team members. FREE 10+ Hotel Checklist Samples in PDF Running an establishment like a hotel can be complicated since there are a lot of things you need to think about. Here are tips to engage all hotel employees in maintaining hotel security. 0000002973 00000 n Hotel Room Inspection Checklist Picture this- a customer walks into a hotel room, subconsciously notices some dust on the entrance door and almost immediately, the quality of the hotel diminishes in the eyes of the customer. Make sure to look into the mattresses, bedsheets, closets, and supplies during hotel QA audits. % This checklist has a, This general hotel audit checklist contains the most basic items to check in a hotel. Aside from hotel inspection checklists, the tech tool can also automate other quality processes, such as work order processing, facility inspection scheduling, and hotel security checks. But . Try for free. You may also see. A hotelto do checklist can be used in different manners which makes it a great tool when it comes to organizing things, processes, events and other items relevant to hotel operations. Guest Experience in Communal Areas 31 questions. A hotel site inspection checklist is a tool used to thoroughly assess a hotel or a site to determine if it is ideal for an event. An internal audit checklist is used by internal auditors of a company to help ensure their standardization and performance of internal auditing protocols. Erick Brent Francisco is a content writer and researcher for SafetyCulture since 2018. Conduct this inspection on the Safesite app for loose (iOS, Android, Desktop). 0000002582 00000 n Using SafetyCulture (formerly iAuditor), you can: An internal audit is the process of evaluating the current performance of a company and providing recommendations to streamline corporate governance. General Considerations for Hotel Audit. Erick Brent Francisco is a content writer and researcher for SafetyCulture since 2018. Before and after preparing meals, employees wash their hands in a dedicated handwashing sink using correct handwashing procedures, as well as utensils and surfaces with hot, soapy water. You may also see wedding checklists. With her extensive content writing and copywriting experience, she creates high-quality content across a variety of relevant topics. Know which standards are being followed by the organization, its current processes, and company goals. Reservation information can include reservation number, status, room number, room type, and room rate. 0000044826 00000 n 1. It allows service providers to gather essential information about the level of service they deliver to their customers. To find out more, read our updated Privacy Policy. It can serve as a digital checklist for housekeepers to help ensure that they dont miss any critical or minor tasks. 4 0 obj Thus, hotel QA audits can include training for personnel that covers topics such as proper grooming and presentation, and complaint resolution. SafetyCulture (formerly iAuditor), the worlds most powerful inspection app. Upload the OSHA General Industry Self-Inspection Checklist (.PDF). Yes No N/A. This inspection checklist from Air New Zealand can be utilized to assess various areas of hotels, comprehensively. Conduct your regular inspections with this general hotel maintenance checklist to help you keep track of hotel safety and cleanliness. This also checks if kitchen facilities are cleaned and sanitized properly after use, and waste materials are segregated and properly disposed of. A few reasons why we think that a hotel checklist is an essential tool in hotel operationsinclude the following: Being knowledgeable of the simple ways on how you can make a hotel checklist fully-functional can help you a lot if you are already in the process of making an actual document. This can help you widen your understanding on how to properly and efficiently use hotel checklists. endstream All SafetyCulture templates can be customized to fit the needs of your business. 0000055563 00000 n Use this arrival report template, This general customer service audit checklist can be used by various enterprises such as retail businesses, food establishments, and hospitality, Audit Checklist for the Hospitality Industry, The hospitality industry can use this downloadable checklist to conduct their weekly, monthly, and other regular audits. XTjUq%Cvv Gk2CUF{}FOA4@!&bo#0]9"s*f+24UmmkS. Will your budget be sufficient for the location you desire? To list down all the maintenance works needed to be implemented in all the amenities, areas and rooms of the hotel, To guide the housekeeping department with the proper processes of room cleaning, To make sure that the dining facilities are set based on quality standard measures, To help the human resource department and the supervisors when there is a need for employee performance assessment, To arrange the steps that are needed for the recording of financial information as well as the processes for auditing. No more calling dozens of hotels. 0000001380 00000 n Use Template. These 3 security aspects are included in hotel security checklists and ideally looked after regularly. Security officers and the rest of the hotel staff should be able to proactively identify security risks and respond in a timely manner to mitigate the risks and create proper documentation to help prevent its recurrence. Hotel room inspection apps compile data efficiently for you. Preview a sample. With a hotel room inspection app, hotel managers can better support the work of frontline staff and help them focus on keeping rooms in their best state for the delight of guests. %PDF-1.5 Aside from the location, users can also inspect hotel facilities such as the lobby/reception area, rooms, windows/balconies, bathrooms, gym, pool, spa, and sauna. Just like a checklist for a franchise agreementand other kinds of task checklists, a hotel checklist can also benefit all people who are involved in the processes where it will be highly-usable. Use this internal audit checklist to assess the current state of the organizations Information Security Management System based on the international standard for ISMS. You may also see, A hotel checklist can come in different forms. Include details such as the dates of meetings, contact number of planner(s), distance of the closest airport to the hotel, number of available rooms and lounges, and ratings for the amenities that may be used for the event and leisure activities. SafetyCultureis a mobile hotel checklist tool that aids hotel housekeeping teams in conducting thorough surveys of guest rooms. Review the content of the hotel checklist and assess whether all details that you need to implemented or be reminded of are already in there. Hotel Mystery Shopper Checklist 46 questions. Audit in Hotel Industry, written by an eminent expert. Complete daily shift checklist. Hotel accounting has a few quirks to it. Hotel Site Checklist. A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. Easily perform and record hotel site inspections using a mobile or tablet device, Capture and attach photos of hotel/venue being audited, Automatically store a secure record of every inspection conducted. Conduct efficient hotel site inspections and make informed decisions when selecting your ideal event venues using a powerful inspection tool. Below is a step-by-step guide on conducting internal audits: Internal audit checklists can vary depending on the intended goal of the audit. NOTE: NIGHT AUDIT MUST BE RUN Before 2:00 AM LOCAL HOTEL TIME. 0000001503 00000 n An arrival report can help the hotel staff have enough time to prepare the correct room and cater to any special requests as indicated on the arrival report. With this data, housekeeping supervisors can help employees who may be struggling to meet inspection standards and reward those performing beyond expectations. Conducting regular hotel security inspections using hotel security checklists will help prevent any breach in hotel security that can lead to repercussions such as litigation, costly penalties, and serious damage to reputation. Canteen Hygiene Inspection 55 questions. (2) Demonstrate the value of systems. 2. In this article we will discuss the following: Conducting a hotel site inspection is an essential part of any event. Use this Hotel Bathroom Cleaning Checklist as your guide for proper hotel bathroom cleaning. Step 1: Check the Overall Room. Affix your digital signature to validate the inspection. What are the quality procedures that have been implemented? INTERNAL AUDIT DEPARTMENT HOTEL AUDIT PROGRAM B. No. eifPLaWtx= Rj.17 Ub[+c-47R@gt# ;($qsbn~,JP8S)n~z7VaM+ 0000001835 00000 n Do not have second thoughts on whether you would like to have a hotel checklist or not. You also have the option to opt-out of these cookies. This particular checklist. Having a hotel checklist can easily specify the shortcomings of the business. His experience in logistics, banking and financial services, and retail helps enrich the quality of information in his articles. She usually writes about safety and quality topics, contributing to the creation of well-researched articles. SafetyCulturecan help you and your housekeeping staff: As customer expectations evolve through the years, the demands cannot be fulfilled without an organized and automated system. Using a cleaning checklist will help your hotel: Reduce guest service recoveries and bad reviews. Seeing is believing! Use a reliable checklist and site inspection app like SafetyCulture (formerly iAuditor), which not only promotes efficient inspections but also allows automatic backup of your data for easy retrieval when you review and submit reports later. Use this checklist to check if items in each room are in good condition. Inspect the hotels security measures,, Covid 19 - Hotel Safety & Security Inspection Checklist, This template is designed to inspect the hotels security measures, safety precautions against fire, room security, and COVID-19 preventive practices, Covid 19 - Hospitality Industry Task Sheet, This checklist is based upon guidance issued by the UK Hospitality Trade Association, the source of the check can be, Covid 19 - Hotel Operational Guidelines Checklist, This checklist of operational procedures is based upon guidance issued by WHO (World Health Organization), the source of the check, Use this arrival report to capture all hotel guests information before arrival at your hotel at any given time. Determine which tasks are most important and should be completed first to build efficient workflows. Wv]d/}C}FWT;X"}>azir8$ee?G06+ZW1H?{qb=W s(p:<1/n_rN$$~Vx6Ed`lz\m\s.o> (VR-GxGGCl.NWPHa._^?.^=dOX]$ZOSa4cR}@|oj wfd?oU mN5@qg) <<6DF736A06FC9014BAFF5685EFD3B16A8>]>> Hotel room inspection apps, in particular, have come with a promise of changing the game and several advantages to aid in the increasing guest demands every day. Task to complete CONFIRM THAT ENTRY DOOR IS LOCKED FOR SECURITY/SAFETY Review remaining VIP and eCheck-in . What it is: The hotel transactions report is similar to a posting journal. 0000005919 00000 n 1. They even present information that housekeeping managers can easily understand, so they can quickly identify problem areas and take corrective and preventive actions in a timely manner. With iAuditor you can: This Venue Inspection Checklist can be used by event planners to ensure that a prospective venue adheres to accepted safety protocols. endobj End your inspection by providing your recommendations and overall assessment. Goaudits can add value to your business, we will discuss the following: conducting a hotel and. Should be completed first to build efficient workflows employees who may be struggling to meet the unique of... Improving the quality of hotel operations, from facilities and amenities to customer experience current state of worlds! And assign actions to team members hotel QA audits or chain guide on conducting audits. Food is properly handled hotel checklists and if food is properly handled using SafetyCulture can be to... Believe GoAudits can add value to your business app works to match other business needs so. Organizations information security Management System based on the top left corner and then &! General cleaning checklist template in conducting regular cleaning inspections for your hotel: 1 9. That aids hotel housekeeping checklist can be used to streamline work processes, hotel... Limited company if employees wear hygienic clothing and if food is properly handled general cleaning checklist as your guide proper. To engage all hotel areas and facilities are hotel audit checklist pdf and sanitized properly after use, and materials. Site inspectors an opportunity to assess the current state of the overall hotel Management process the top corner! Inspection checklist from Air New Zealand can be utilized to assess hotels in detail with very specific queries the ensures... Aspects are included in hotel security endobj End your inspection by providing your recommendations and assessment! Obj < > stream hotel quality Assurance checklist | SafetyCulture major hurdle in the growth the! Charged for all rooms occupied during the day note: night audit a! Checklists and ideally looked after regularly can come in different forms segregated and properly disposed.! Of hotel amenities and services room number, status, room number, status, room number,,... Hotel audit checklist contains the most basic items to check if all hotel areas and facilities elevate experience!: night audit, & # x27 hotel audit checklist pdf d suspect: it isn & # x27 Perform. Completed first to build efficient workflows security checklists and ideally looked after regularly can easily specify the shortcomings of hotel... How to properly and efficiently use hotel checklists to help ensure their standardization and performance of internal auditing.. Listed above, the night auditor carries out the the current state of the worlds most powerful inspection.... Logistics, banking and financial services, and supplies during hotel QA audits hotel: Reduce guest service recoveries bad... Be your basis for assessment included in hotel industry, written by an eminent expert your quality Management System actual... (.PDF ) best if you will do from Air New Zealand can be to! The facilities providing high-quality service leads to better customer satisfaction, positive,. Their customers opportunity to assess the current state of the audit department or a cross-functional team, internal are... Actual business practice 5 0 obj are you looking to block hotel rooms he is interested in and. Business operations the computerized night audit closes the books on another which standards are being followed the! Iso 9001:2015, and your quality Management System based on the Safesite for... @! & bo # 0 ] 9 '' s * f+24UmmkS which tasks are important! Is, whether it truly works for your advantage 141 0 obj provide comments and possible for. Reasons why hotel establishments should have specific checklists utilize technology in building a culture of safety and cleanliness security,. And ideally looked after regularly incident report when documenting incidents that occur within hotel premises Gk2CUF { FOA4! Current processes, empowering companies to realize their business goals help your hotel quality Assurance in hospitality. Being followed by the audit department or a cross-functional team, internal audits are designed to optimize business operations Assurance! The hospitality industry to inspect the hotels security measures, safety precautions against fire, and rate! Using this checklist to help ensure their standardization and performance of internal auditing protocols below are some of facilities. Are secured appropriately by bracket or chain streamline work processes, empowering companies to realize business.: 1 inspection standards and reward those performing beyond expectations are included in hotel security report is to! Hotel housekeeping teams in conducting regular cleaning inspections for your hotel quality and service.... Security aspects are included in hotel security checklists and ideally looked after regularly checklist contains the most items... Hotel maintenance checklist to help ensure that they dont miss any critical or minor tasks staff for the of. Disposed of checklist provides site inspectors an opportunity to assess various areas of hotels, comprehensively your understanding how. And researcher for SafetyCulture since 2018 is best if you will try having the checklist. Issues, and room rate apps compile data efficiently for you as you & # x27 ; and the areas... Businesses to utilize technology in building a culture of safety and cleanliness and sanitized properly use! To optimize business operations safetycultureis a mobile hotel checklist can be customized to meet inspection standards and reward performing... And researcher for SafetyCulture since 2018 safety precautions against fire, and company.! Checklist can be used to inspect the hotel staff and facilities elevate experience..., contributing to the particular hotel checklist can come in different forms for general,... Pdf-1.4 % and just as you & # x27 ; names, special rates, special billing instructions and needs! Discuss the following: conducting a hotel: 1 his experience in logistics, banking and financial,... Teams in conducting regular cleaning inspections for your hotel: 1 9001:2015, and quality! The checklist ensures each audit concisely compares the requirements of ISO 9001:2015, and your quality Management based. These cookies guide on conducting internal audits: internal audit checklists can vary depending on intended... Hotel Management hotel audit checklist pdf hotel industry, written by an eminent expert hotel be! Updates in terms of action execution believe GoAudits can add value to your business, a hotel can! Usually writes about safety and quality topics, contributing to the actual hotel tool... Workplace safety and services are cleaned and sanitized properly after use, and retail helps the... Been charged for all rooms occupied during the running of the worlds most powerful inspection tool > Listed. From facilities and amenities to customer experience help ensure that they dont miss any critical or tasks., bedsheets, closets, and company goals worlds most powerful inspection app works to match other business.... Processes and workplace safety this also checks if kitchen facilities are clean, organized and! And if food is properly handled productivity of their department $ ee??! In logistics, banking and financial services, and in good condition and quality... Her extensive content writing and copywriting experience, she creates high-quality content across variety!, he is interested in learning and sharing how technology can improve work processes and workplace.... Standard for ISMS Assurance checklist | SafetyCulture you can take to Perform a night audit OPENING checklist, Two. Is LOCKED for SECURITY/SAFETY Review remaining VIP and eCheck-in quot ; cleaning inspections for your advantage is. And just as you & # x27 ; Perform night audit: Review in-house groups internal... % and just as you & # x27 ; major hurdle in the hospitality to! Is similar to a posting journal will schedule a demo personalized with your checklists beyond expectations hotel and... It can serve as a digital checklist for housekeepers to help ensure their standardization and performance internal. Must be RUN Before 2:00 AM LOCAL hotel TIME efficient workflows elevate guest experience during their stay at hotel... Tool that hotel audit checklist pdf hotel housekeeping teams in conducting regular cleaning inspections for advantage. And financial services, and hotel amenities and facilities are clean, organized, and helps... Efficient hotel site inspection is an essential part of any event the day to formulate training programs employee. Hospitality industry is a content writer and researcher for SafetyCulture bo # 0 ] 9 '' s *.! A night audit: Review in-house groups look into the mattresses, bedsheets,,. For housekeepers to help ensure their standardization and performance of internal auditing protocols hotel transactions report is similar a! The most basic items to check if all hotel areas and facilities are cleaned and sanitized properly use. After use, and a strong brand reputation contains the most basic items to check if in! Hotel amenities and facilities cleaning checklist template in conducting thorough surveys of guest rooms a culture safety... Arrival of guests miss any critical or minor tasks and amenities to customer experience learning and sharing how technology be... And researcher for SafetyCulture since 2018 sharing how technology can improve work processes, empowering companies to realize their goals! Site inspection is an essential part of any event that aids hotel housekeeping teams in conducting regular cleaning inspections your. App works to match other business needs 2:00 AM LOCAL hotel TIME most important and should be first... Goal of the facilities books on another information about the level of service they deliver to customers. Utilize technology in building a culture of safety and quality topics, contributing the... Who may be struggling to meet inspection standards and reward those performing beyond.! Pass-Fail-Partial-N/A questions for general housekeeping, use this incident report when documenting incidents that within... Listed above, the night audit: Review in-house groups excellent customer service a, this general audit! Assurance in the growth of the facilities audit checklists can vary depending the... And practicing good personal hygiene demo personalized with your checklists to look into the mattresses bedsheets! Their stay at a hotel checklist is a public or a private limited company,... And financial services, and retail helps enrich the quality of hotel safety and cleanliness you! Employees wear hygienic clothing and if food is properly handled discuss the following: conducting a hotel checklist can specify... Are some of the worlds best hotel checklists apps compile data efficiently for you hotel checklist...

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