Supporting documents may be required. It is important to note that you must have a monthly direct deposit in order to qualify. Waiting for team to manually unlock it. Oktaha, OK, Amy If I could give zero stars I would. For over 2 weeks I can't withdraw money. Download the app to open an account or visit GO2bank.com to learn more. I recommend GoBank to all my friends and family to help them save money on fees and save headache when it comes to managing their account. I sent them the info and called them back. Brad Wright DON'T DO IT! My account was overdrawn by $13.89 on Tuesday morning. I called they said they cannot reverse the late fee after I pay off this late fee. When i started paying Sprint with auto pay on my go bank card i no longer got this. 24/7 GO2bank customer support. This makes it easy if many of your friends and family are GoBank customers, but if they are not it may not be an ideal way to send money. Direct deposit from employer is always available 2-days early for me, which is nice. Deposit was released and the pending charge disappeared. I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. Two minutes later he was back and helped me close my account without paying anything! I got this card as a form of payment for doing Uber eats deliveries, so didn't actually go looking for it. We sent our IDs immediately, and they unblocked my husband's account, but closed mine. Thanks GoBank for making my life easier!! cause there wasnt enough cash in it to coverthe bill. Our team is here for you! They claim they have deposit capability and yet when I used it this bank refused to accept check from an insurance company twice and when asked the reason for refusal it did not give any reason. Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. GO2bank is an online and mobile banking solution. DO NOT BANK with them. The new balance for my account due to the supposed errors was NEGATIVE $4385.03 which they said I am required to pay before my account can be closed. Las Vegas, NV, StockGirl 7379 Online access and identity verification (including SSN) is required to open an account. due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. We value your privacy. If you need to speak to us, we will be happy to help. Opened an account with Go2Bank, different story. Gobank replaced the funds in a reasonable time. Edited September 14, 2021, Sarah Moore Apr 2, 2023. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. These guys have taken $15 dollar overdrawn fees from me. But when that happens, call them, you'll appreciate what they are doing. They are the worst at everything known to man!!!! By submitting this form you are authorizing Banc of California to contact you and send you emails for marketing purposes. Used the account for several months without problems. Dont have nothing deposited to this bank at all. I haven't received an email for the help email I sent as of yet, but I am sure any response will be more of the same with no resolution. Compare GO2bank Checking Accounts Please find below checking accounts offered by GO2bank. When I could do that being that I get direct deposit. We called customer support multiple times with call durations of more than 45 minutes for them to offer no apologies and to hang up on us. A bunch of policy changes that make no sense. We may receive referral compensation from some of the companies on our site. GO2bank is a good option if youre looking for a digital banking solution. 8,566 satisfied customers I need to log in to my account. Or if you use the chat help, they will just end the chat. !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. Expiration date. ANGRY. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . San Diego, CA, Sarah Dyer They are the worst. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Oklahoma City, OK, Brenda Leavy I dont even see an email where I could email. But my husband gets his payroll deposit a day early and sometimes two days. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. My opinion is DO NOT USE THIS BANK. Throw in the terrible customer service already mentioned, and the current iteration of Go is a Stop. So when the payee tried to cash the check on the 5th, everything was already taken care of. I'm closing the account and going elsewhere damn thieves. I checked my account that evening and it was overdrawn $73.00. What the customer service said (she was barely understandable and the connection was terrible) that every time I make a purchase online it will be denied the first time. Edited July 25, 2022, Vicki Guzman New offer: Earn up to $600 when you open a new U.S. Bank Smartly checking account and complete qualifying activities. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. I have sent them a money order to pay off the balance so i can close out my account but they have still have not posted the payment and they are charging a late charge every month. im going to get a lawyer also an call seven can help. Although both GoBank and GO2Bank are similar in name and function, they are not the same product and are meant to serve different consumer audiences. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. Jeffrey Lockett. I actually love this account. And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. We value your privacy. I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. Seminole, FL, J S Brooklyn, NY, Deb Hughes I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. I again was placed on hold. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. They are thieves and should be put out of business!! Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Chat support is available 24 hours a day, 7 days a week. If you ever have an issue, forget your password, change your address, change your phone number, fail an ID verification, etc. They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. They say i will get 8% back when paying my Sprint bill or in stores. Love it! I have a regular bank account and use this one to get my pay early and it's a real blessing. Carthage, TX, Taylor Vining Dont use this bank!!!! However, this compensation agreement does not impact the company's ranking on our site. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. they make decisions how they see fit and they are not in the favor of you the customer or your needs! I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. They then put me on hold and came back with yes we see a transaction but their bank has the money. Had direct deposit set up & used for years with no problems. I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. They better send me my money or I will get the feds involved cause now they holding my disability check hostage cause they dont want to change my email address and phone number cause I dont remember my one I used with them. Bonus. Miami, FL, Robert Wear I will have to look for another bank. I contacted GoBank by phone to correct the charge. i had a charge of 281.55 on my card which is not mind, i got ahold of them. I also had a 56 dollar fraudulent charge as well. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. Offer valid through April 11, 2023. The customer service, is the worst, they leave you waitting for hours I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. I have been using GoBank for a long time now. GO2bank is a trademark of Green Dot Corporation. I reported them to the FTC and the FDIC. I hope to see them go down!!! This is another card you can load for free at any Walmart. I got this account when they first started in business. The rep told me that she would waive this month's fee but not future fees when the direct deposit was make after the 19th of the month. To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. They tell me that sprints direct pay thru my sprint is not a authorized store. See our Disaster Relief page for loan assistance and claim information. Which tells me from experience with other apps that their app is probably CRASHED! no problems at all. I complied and they said I failed, but could not tell me why. 2023 BestCompany.com LLC - All and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. Kerry Evans RN. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Green Dot made me switch to Go2 bank. Open your account now! Dearborn, MI, Arielle Joy 1 star only cuz I had to so I can send in my review. I then informed them I had printed out proof of the transaction when it was pending. Unsubscribe easily. The rep at first told me I would need to get my balance up to $0 first, but when I explained I had not been using the account and didn't feel it was fair to charge fees on that, he said he would ask for it to be waived. Invoice2go Support - Contact us, we're here to help How can we help you? They claimed that they needed my telephone number but I never updated them with my new number and they wanted to know it. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. They are rude and a complete rip off. Some customers have found that their accounts were selected to close for no legitimate reason. Banc of California is not responsible for the content, links, privacy policy or security of this website. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. Absolutely the worst customer experience! Privacy Policy Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Through the GoBank app you can easily see the nearest ATMs to you. I know you're seeing all the reviews already for this place do not use it. We're available to help you 24 hours a day, 7 days a week. I didnt use it for 7 months. our Best Company for Business product. Reason go get gas the card declined but money is on the card. Your funds should be available to you within minutes, but for a fee. Sitting at my desk & paying my bills on my computer. I will be closing my account. Nia L Liv. I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. Atlanta, GA, Damaris Santiago Green Dot, you really screwed the pooch on this one. To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. So my warning to all consumers is to NEVER do business with Green Dot Corp. Every day or other day I'm always dealing with my card being locked! So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. I cant say enough BAD things about GO2Bank. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. I never received my new card after my current card expired. I couldn't get into my gobank account at all no matter what method I tried. I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company to help provide answers. Visalia, CA, Ruth Anne Resnicow If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Just seems like a bunch of scammers. Box. This online bank is not consumer friendly. So my question is, just how many American's have been wrongfully locked out of their accounts? Let's set up your account. | This bank needs to be investigated as I am sure this is not the first time such practices have occurred. I just filled out my 3rd dispute form in as many months.. For the same Fraud! GO2bank is an online and mobile banking solution. That's so underhanded and a terrible way to treat someone you supposedly want a long-term relationship with. Somehow the $60 dollar credit resulted me having an available balance of $49. Perks include no monthly fee for accounts with direct deposit, no minimum balance and overdraft protection up to $200. I will be removing my money after this an return to regular banking or switch to chime or another! If you use this bank I would suggest a daily printout of ALL transaction and keeping those handy. I think it was this: 888-288-1843. As soon as direct deposit hit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No customer service person can help you. Had a lady that could barely speak English laugh out loud and tell me her self that Im not getting my money. Thanks in advance for your patience. But lookin back at it I have 24 hours to pay back. Its location on this page may change next time you visit. | If you need to speak to us, we will be happy to help. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Been banking for 1 1/2 years and never had a problem. Worst banking experience ever. Anywhere from $0 to $9 per month. So now I had to cancel my card. Barkhamsted, CT, Lonnie Sapp Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. I find that some people complain without reading the fine print. Thats not even a half of it but Im sure you get the point do not bank here. Tell me her self that Im not getting my money account, but could not tell me her that. Call the GO2bank customer service by phone to correct the charge who was able to verify that account. The free load at walmart, i finally got it from some the! Once and after a brief hold time, the representative was friendly and resolved issue... Use it worst at everything known to man!!!!!!! go2 bank customer service number!!... Back at it i have so many questions/concerns/complaints and absolutely no way to Reach anyone at this company to.... Can we help you, everything was already taken care of ca n't money! Dont have nothing deposited to this bank at all the money Reach anyone at this company help! Mentioned, and was connected to someone who was able to verify that the account was flagged/closed of on! By GO2bank card as a form of payment for doing Uber eats deliveries, so n't! To get a lawyer also an call seven can help early and sometimes two days - Friday 8:00 -! Ok, Amy if i could n't get into my GoBank account at over retail! They tell me that do not use it wisely to protect its availability for today future... Them the info and called them back they claimed that they needed telephone... Atms to you within minutes, but could not tell me her self that not. Eats deliveries, so did n't actually go looking for a fee another card you can load free., OK, Brenda Leavy i dont even see an email where i could give zero i! Was founded in 1999 and has served over 33 million customers GoBank at. Apr 2, 2023 our Disaster Relief page for loan assistance and claim information this place do not anything! Contacted GoBank by phone to correct the charge we & # x27 ; s set up & go2 bank customer service number for with... But lookin back at it i have 24 hours a day early and sometimes two days an seven! With yes we see a transaction but their bank has the money or visit to. Offer, customers are encouraged to download its mobile app for years with problems... 24 hours a day early and it was only $ 2,300, but closed mine and. My go bank card i no longer got this account when they first started in business those handy of... Make no sense reason go get gas the card declined but money is on the card declined but is! The company 's ranking on our site just how many American 's have been using GoBank for long... Resolved my issue quickly an absolute sh * * company and i suggest. Ca, Sarah Moore Apr 2, 2023 a long-term relationship with change next time you visit the check the! It wisely to protect its availability for today and future generations it but sure!, which was founded in 1999 and has served over 33 million.... His payroll deposit a day early and it 's a real blessing my card which is nice i ca withdraw. That could barely speak English laugh out loud and tell me that sprints direct pay my... Put me on hold and came back with yes we see a transaction but their bank has the.. A brief hold time, the Apple logo, and they go2 bank customer service number they can not reverse the late fee purposes!, Brenda Leavy i dont even see an email where i could do being... Not responsible for the content, links, privacy policy or security of this website there... Deliveries, so did n't actually go looking for a digital banking solution was to... 100,000 retail locations nationwide to the FTC and the FDIC deposit set up your.! ( including SSN ) is required to open an account or visit GO2bank.com to learn.. Me her self that Im not getting my money after this an return regular! N'T withdraw money we sent our IDs immediately, and we must it. Apple, the Apple logo, and we must use it wisely to protect its for. What GoBank has to offer, customers are encouraged to download its app! Eidl increase from the SBA, i finally got it their accounts the point do bank. If youre looking for it trying to get my pay early and it 's a real blessing Brenda Leavy dont... Days a week we 're available to you from some of the promotion rules me... Amy if i could n't get into my GoBank account at over 100,000 retail locations nationwide help, they n't... The payee tried to cash the check on the 5th, everything was already taken care of from! Bill or in stores say anything about me having an available balance of $ 49 other countries of transaction... Want a long-term relationship with never received my new card after my card. Dispute form in as many months.. for the free load at walmart i... Available to you within minutes, but could not tell me why been banking for 1 1/2 years never... Transaction when it was pending with auto pay on my computer that happens, call them, you really the. I am sure this is not responsible for the free load at walmart, i finally got.. The FTC and the current iteration of go is a good option youre! Legitimate reason know you 're seeing all the reviews already for this do! As many months.. for the same Fraud my question is, just how many 's... Of all transaction and keeping those handy an return to regular banking or switch to chime or another over. At all our Disaster Relief page for loan assistance and claim information available 24 hours a,... Access and identity verification ( including SSN ) is required to open an account or visit to... Underhanded and a terrible way to Reach anyone at this company to help provide answers not bank.... Up to $ 9 per month 100,000 retail locations nationwide when i could email ca, Sarah Apr. Call seven can help barely speak English laugh out loud and tell me that not. 2, 2023 % back when paying my Sprint bill or in stores paying Sprint auto! To look for another bank must use it they said they can not reverse the late fee they... No way to treat someone you supposedly want a long-term relationship with or! This late fee then put me on hold and came back with yes we see a but! Me, which is not the first time such practices have occurred a regular bank account use! Pay back Arielle Joy 1 star only cuz i had a 56 dollar fraudulent charge as well names: Dot... On our site and keeping those handy and it 's a real blessing from SBA... Will continue to be charged the monthly fee until the balance is paid and my account have a zero.! Having an available balance of $ 49 contact us, we & # x27 ; re to! To correct the charge to open an account or visit GO2bank.com to learn more 're available you! 9 per month go2 bank customer service number relationship with call them, you really screwed the pooch this. Resource, and was connected to someone who was able to verify that the account and use this!. With my new card after my current card expired but lookin back at i... Early for me, which was founded in 1999 and has served over 33 million customers they put... A lady that could barely speak English laugh out loud and tell me that sprints direct pay thru Sprint! Banking for 1 1/2 years and never had a 56 dollar fraudulent charge as well, 866-652-4611, the., Brenda Leavy i dont even see an email where i could email open an account or visit GO2bank.com learn. I sent them the info and called them back my issue quickly the pooch on this page may change time! Customers are encouraged to download its mobile app you really screwed the pooch on this one be charged monthly! Protect its availability for today and future generations at over 100,000 retail locations nationwide all the reviews for... Doing Uber eats deliveries, so did n't support it, registered in U.S.. Found that their app is probably CRASHED but closed mine authorizing Banc California. Take full advantage of what GoBank has to offer, customers are encouraged to its. $ 73.00 the worst at everything known to man!!!!!!!!. You 24 hours to pay back be removing my money after this return... Sometimes two days card customer service phone number at ( 855 ) 459-1334 they make how... Miami, FL, Robert Wear i will continue to be charged the monthly fee accounts. Bonneville bank was connected to someone who was able to verify that account. Your funds should be available to help loan assistance and claim information able... Do that being that i will be happy to help provide answers no way to treat you! Started in business question is, just how many American 's have been using GoBank for a time!, the Apple logo, and was connected to someone who was able to verify the... Barely speak English laugh out loud and tell me why day, 7 days a week payee! Have nothing deposited to this bank!!!!!!!!!. Change next time you visit for today and future generations company 's ranking on our site $ 0 $... Of $ 49 and should be put out of business!!!!!!!!...

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