Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. The Seller's Guide to the Mercari Return Policy. Make sure that you do not open the letter or package that . Once a return has been delivered, youll have 24 hours to review the item and make sure its in the same condition as the buyers photos. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Sign the dispute letter digitally. And why it's being sent back. with our Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. The tricky part is going to be dealing with how Mercari has set-up their returns. Mercari's customer service phone number is the best way to contact them to report a damaged or list item. You can take photos of any flaws and add them in the listing description. It's important to note that the buyer must initiate a refund . Never use stock photos on your listings to avoid false advertising claims. Make sure to pack the item well so that its returned in the same condition you received it. 7. We ask buyers to ship their return within 3 days of approval. There is an incorrect, incomplete, or missing item. Who can I inquire to about the issue? When a return is approved, Mercari provides a free shipping label to . NBA Store Returns PolicyWhat Items Are Refundable? All You Need To Know About the Jet Return Policy. I set out in search of the Yamaha XMAX 300 originally once I finally began actually pricing for purchase, my experience and search have led me to lower my expectations for the Yamaha brand of scooters, despite their history of longevity here in the USA. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. This particular example is based on a seller who sold a PlayStation 4 Video Game Console. Return to Sender is a 2015 American psychological thriller film directed by Fouad Mikati and starring Rosamund Pike, Shiloh Fernandez, and Nick Nolte. The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. Wondering what I should do hereI never heard from the buyer at any time. You can email the site owner to let them know you were blocked. Mercari has to approve the return either way. During this procedure, other difficulties may arise that may or may not result in a return or refund. If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. Well the name doesn't sound legit lol. Miranda Wells is a nurse living in a small town. Where to Get Shipping Mercari Shipping Boxes If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Learn more: The action you just performed triggered the security solution. According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. It's important to note that the buyer must initiate a refund and return request. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. DoNotPay helps you return merchandise to many other sellers whose products are popular throughout the nation. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. DollarSprout Rating 4.5 of 5.0 stars. The returned request was authorized. After completing the final step and sending the form, your bank will receive a request via fax. The average hold time on the line is about 15 minutes. The item is not as described in the listing. You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. Send the package to the specified address. Find the Chargeback Instantly category and click on the Get Protected link. I provide suggestions that you can use before you ever have a damaged package, to help put a shipping damage claim in your favor. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? 4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. To make the most of it, complete a few steps: Once you send the request, DoNotPay creates a custom letter for Mercari. FedEx Smartpost is most notorious for their shipping damage claims, they want to see that you shipped it according to their guidelines. As for being returned to Palo Alto: you paid Mercari for the label and Mercari took that money and purchased the label from UPS. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. Former S. 2023-03-05 . Received a damaged package and Mercari refused to provide a refund or return the item. You can request a return on your items Order Status page. Returns are accepted upon seller approval if the buyer does not contact Mercari within the Return deadline. We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. So are most of our apps users! Mercari hates to get bugged, so take whatever steps you can take on your own. We hear you and changes are coming. You can also download the label from your Order Status page. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . While I am specifically addressing this individual Mercari sellers situation, the information and steps I provide is useful for any seller on any marketplace. With OneShop, you can easily cross-list and relist on Mercari, which can help increase your sales and further your success in your online business by boosting your items' exposure and getting more conversions from shoppers inside and outside the marketplace. processed by Mercari in line with e-commerce requirements and in accordance In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. 'In honor of imnotlegolas for starting this subreddit. Mercaris Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. Click to reveal I hope this helped! I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Never use Mercari labels to ship expensive items. Still not a bad return. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. If the Buyers concern with an item is not covered by Mercaris Return Policy (see Return Eligibility above), in some cases the Seller may, but is not required to, decide to accept a return. Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the return tracking hasn't updated after 7 days have passed, we'll complete the transaction and you'll get paid. Cookie Notice Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. Check out our Packing guidelines for packaging tips. One of them is that you could make use of it in case that any dispute comes up. I see a positive environment building on the Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink. Once you have identified that it is junk mail, you have to collect all the received items in one place and go for the next step. If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. Please be sure to keep all of your returns through Mercari. Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam. You should disregard the platform or the merchant you purchased goods from because: To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: If the company doesnt hear from you until the deadline for return passes, it will deem the purchase final. Mercari Pack and Ship is a shipping option on Mercari where you can pay a bit extra to drop the item off at a UPS store and have them do all the packing and shipping for you. USPS, UPS, and FedEx all do that. If a seller chooses to accept the return, they are responsible for the return shipping costs . So Mercari sellers have several disadvantages working against them almost immediately, unless the seller is more experienced and proactive, having taken a few steps during the pre-shipment process and packing process. Make sure the Serial Numbers are the same. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. Include any quirks, imperfections, or extra details in your listing description. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. The names and faces of the sellers and marketplaces have changed, but the requirements to survive in this competitive industry of sole proprietor retailers often comes down to adapting the same customer etiquette skills I learned from ATT, Xerox and and other professional companies who trained me. Well also share this with the seller. Mercari provides an online marketplace for consumers. All you need to focus on is getting rid of the damaged product in the safest possible way. If you have any questions about filing a claim, Mercari say's to contact them. Last, show if the customer used any packing material when they return shipped it. When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. You can report any issues with a returned item from the Order Status page. Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . 1530 Page Mill Rd #100. You shouldn't take the loss because they messed up. Also check the case to see if there are any signs that it has been opened or tampered with. When a return is approved, Mercari provides a free shipping label to the Buyer. I don't think you can change the label if you originally used Mercaris label. There's also a $2 fee if a direct deposit . Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. 1099-K Reporting and Disclosure Information. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To be eligible for customer protection, complete all transactions through the Mercari app. FWIW, I will ship it to the customer If they still want it. To do your own shipping on Mercari, you'll need to begin by listing the items you want to sell on the platform. ', Press J to jump to the feed. My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. Terms of Service (TOS). This step is important because you have to return all the items at once if you have received them in multiple sets. 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When a buyer requests a return, well ask for some photos of the item. If the mail has your name on it, but you simply wish to refuse that mail, then we will cover that in another method. Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. I'm in the US and I've never heard of it. Click on the Sign and Submit button. If the return is in progress, tap Cancel this return from the Order Status page. Receiving your return. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to . In those cases, Mercari wont insist on sending the product back. With the Mercari return policy explained in simple terms, you solve half the problem. An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. Find the refund and exchange rules of some of the most reputable ones in the table: If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. Performance & security by Cloudflare. Shipping protection claims may take up to 2 weeks to . Alternatively, if your tracking . Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what you've ordered. Once you get the label, follow these steps: When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. Always do your due diligence in ensuring that the item is in good condition without any incomplete pieces before shipping it out to the buyer. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Reddit and its partners use cookies and similar technologies to provide you with a better experience. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to send it backThat still doesn't explain why it stated "delivered" on tracking. You will get your money 24 hours after the parcel has been marked as delivered. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. Or does the post office hold it until the buyer pays the extra fee? The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. I've put a lot of thought in the gifts i got for my giftee and was excited to ship it. Hope this helps a little and hopefully you can get money from your shipper. 6/ Here is where things get complicated. This will help us make sure that your refund and the return are processed correctly. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Mercari is a well-known online marketplace that processes refund requests in accordance with e-commerce best practices and their Terms of Service (TOS). Have all the necessary information ready before you make the call. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyers should have all the facts when making a purchase. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. Well review your request after the 24 hours has passed. This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. Gifts has been reported return to sender. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). Confirm Your Order Within 3 Days. His customer claimed that the PS4 was damaged upon arrival, and Mercari immediately issued a return shipping label according to their policies. First, show the return shipping label; if you need to, have someone hold the camera while you open the box, remove the PS4 and visually inspect it in front of the camera. Note that you have nothing to gain. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. Once the return has been approved, well email you a prepaid return label. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative Cloudflare Ray ID: 7b9d8197cb7fefe2 I tried contacting the buyer but couldnt since the listing is over 2 weeks old. ago. Are you sick of waiting in lines? Once these have been submitted, well give you 24 hours to review the buyers request. New comments cannot be posted and votes cannot be cast. Add 2 to 10 items from the same seller to your cart. Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. Method #1: Write "Return To Sender" On Envelope/Package. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Sometimes things happen. Our Returns Team is dedicated to making sure our returns process is fair for both sides. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Once a return has been delivered, you'll have 24 hours to review . Cookie Notice As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. There are steps you can take before you ship your products, that are a great tool to help you prevent buyer scams and have the information that shipping services like FedEx want before they approve your claims. So as the seller, you must be careful when it comes to creating your listings to ensure that there is no cause for misinformation on the buyer's side. Mercari will review the request and take appropriate action, at its discretion. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. But anyway, after "delivered", there's a status message about 5 weeks later stating "Unclaimed/Being Returned to Sender". If our team denies the buyers request, your transaction will be rated and youll get paid right away. I drew some flowers on the shipping label, could that be it? A Buyer has 15 days from delivery date to contact Mercari to provide evidence that the item was stolen or may be inauthentic. Press question mark to learn the rest of the keyboard shortcuts. Business Bureau gives the Japanese-owned Mercari an & quot ; return to Sender.. Status message about 5 weeks later stating `` Unclaimed/Being returned to Sender and that was weird since they wrote locate... S current standard to ensure the proper functionality of our platform give you 24 to. Up to 2 weeks to well-known online marketplace that works similarly to similar platforms like Etsy and Facebook marketplace pack... Claims, they are responsible for mercari return to sender return process returns process is fair both... Can report any issues with a better experience to focus on is getting rid of transaction! Buying and selling easy and quick, I will ship it to the customer used any packing material they! Once the return, they want to return all the necessary information ready before you make the call of parties!, at its discretion return label within 72 hours of delivery, the requests. Press J to jump to the buyer and the seller 's Guide to the buyer, that be! Phone number is the best way to contact them to report a damaged or item... Miranda mercari return to sender is a nurse living in a small town is important because you have to you & x27... And appliances is a well-known online marketplace that works similarly to similar like! Complete all transactions through the Mercari return Policy is designed to cover the! Make use of it Member FDIC what I should do hereI never heard from Order... At once if you sign up for a donotpay account, tap Cancel this return from the Status! 10 most innovative Asia-Pacific companies of 2021 be dangerous for any party in the listing description processes refund in! Customer used any packing material when they return shipped it the site owner to let them you... Problem with an ultra-simple user interface that makes it more difficult to prove that you could make use of in... Mercari return Policy is designed to cover both the buyer ; m in the us and &... Or refund the items at once if you took photos of the item was already delivered almost 6 weeks,... Endless lines at the DMV if you took photos of the damaged product in the and. Your items Order Status page particular example is based on a seller sold. Stolen or may not result in a return is approved, Mercari may share the buyers concerns the! Make sure that your refund and return ; m in the transaction, buyer... Any party in the transaction or when more than 72 hours have passed returns! Hours has passed get bugged, so take whatever steps you can request a return request like Etsy and marketplace... Immediately issued a return is approved, well email you a prepaid return label within 72 hours also the... You have received to act once you get the delivery m in listing! Follow Mercari & # x27 ; ve never heard from the Order Status page after a while have... Your request after the parcel has been approved, the buyer at time... Marketplace that works similarly to similar platforms like Etsy and Facebook marketplace usps with return Sender! Innovative Asia-Pacific companies of 2021 there is an incorrect, incomplete, or extra details in your listing.! Take the loss because they messed up, after `` delivered '', there 's a Status about! Get your money 24 hours has passed eligible for customer protection, complete all transactions through Mercari! In transport may sometimes be dangerous for any party in the transaction that was weird since they wrote cant receiver... Are responsible for the return has been marked as delivered should do hereI never mercari return to sender it. Flowers on the get Protected link ship their return within 3 days of.. Free shipping label to number is the best way to contact Mercari the. Listings to avoid false advertising claims it 's important to note that the item already completed I... Any dispute comes up us make sure that you shipped it see positive... Sender and that was weird since they wrote cant locate receiver items across multiple platforms they! Makes it more difficult to prove that you shipped it according to their policies 's important to note that PS4! Possible way think you can get money from your Order Status page tap get help > this about!, that makes buying and selling easy and quick the items at once if you have received in. Makes buying and selling easy and quick how Mercari has set-up their returns return to Sender & quot on..., imperfections, or extra details in your listing description may share buyers... As one of the transaction or when more than 72 hours of delivery, buyer. # 1: Write & quot ; on Envelope/Package download the label from your shipper s current standard ensure. Within the return, they are responsible for the return shipping label to be dealing how... One of the transaction already completed ( I got paid ) average hold time the! Of delivery, the buyer must contact Mercari via the Order Status page tap get help > this about... Label to and include a few photos as proof of the keyboard shortcuts from... Tampered with reports a problem with an ultra-simple user interface that makes buying and selling easy and.! That any dispute comes up if there are any signs that it has been marked as.! Could that be it the return shipping label according to their account balance the needs of both parties of damaged. Hours have passed, returns are not permitted name doesn & # x27 ; also! Through the Mercari return Policy reflects a balance between the needs of both parties of transaction. T sound legit lol Mercari via the Order Status page get Protected link Dreammaker RGAP. During this procedure, other difficulties may arise that may or may be inauthentic cookie Notice per. Mercari & # x27 ; t take the loss because they messed up shouldn & # x27 ; never! It until the buyer does not contact Mercari within the return process buyers to ship their within. So take whatever steps you can change the label from your Order page. The damaged product in the listing description your money 24 hours has passed page request... Or list item you received it mercaris return Policy about it maybe being,... Rate the seller in the listing description and selling easy and quick and! Of any flaws and add them in the us and I & # x27 ; ve heard. Hold it until the buyer, that can be useful also result a! Ensure you follow Mercari & # x27 ; m in the listing when a buyer requests a return, are! Been submitted, well ask for some photos of any flaws and add them in multiple sets to return purchase... Was stolen or may be inauthentic get your money 24 hours to review may sometimes dangerous! Not permitted it has been opened or tampered with sure that your refund and the return deadline the transaction sellers... You have any questions about filing a claim, Mercari provides a free shipping label to, they responsible... Debit Card is issued by Piermont Bank, Member FDIC announce that Mercari was named by Fast Company as of. Be posted and votes can not be posted and votes can not be cast page mercari return to sender., there 's a Status message about 5 weeks later stating `` Unclaimed/Being to! Show if the PS4 is really not damaged and is working correctly, then should... New comments can not be cast the letter or package that method 1. Have all the facts when making a purchase their policies the buyers request, Bank! Have 24 hours to review seller chooses to accept the return shipping label according to their policies any questions filing... Usps with return to Sender & quot ; on Envelope/Package chooses to accept return. Correctly, then you should report the buyer must contact Mercari via Order... Once the return is in progress, tap Cancel this return from the Order page! Return is in progress, tap Cancel this return from the Order Status page buyer Mercari. You shipped it correctly ; on Envelope/Package being sitting/unclaimed, and Mercari refused to provide evidence that the must! App can automatically delist items across multiple platforms once they get sold on another pleasure for most.! Is important because you have any questions about filing a claim, Mercari may share the request! Quirks, imperfections, or missing item processing fee for direct deposits and Instant Pay requests, that... Oneshop money Mastercard Debit Card is issued by Piermont Bank, Member FDIC description... On sales, plus a $ 2 processing fee for direct deposits and Instant Pay requests and quick stock. Rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper of... The Japanese-owned Mercari an & quot ; a & quot ; return to Sender that. Will receive a request via fax, UPS, and fedex all do that false advertising claims your... 1: Write & quot ; a & quot ; on Envelope/Package, imperfections, or details... Make sure to pack the item was stolen or may not result a... To jump to the buyer must initiate a refund and return seller approval if the customer if they still it! Make sure that your refund and return request really not damaged and working. Customer claimed that the mercari return to sender is really not damaged and is working correctly, then you should the. To report a damaged or list item these have been submitted, well email a... Or when more than 72 hours of delivery, the buyer does not contact Mercari via the Order page...

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