Until that happens, you may have to turn your lights on the old-fashioned way. Your email address will not be published. What does server unresponsive mean in the Alexa app? Unfortunately, there is nothing you can do when this happens but simply wait until the outage is resolved. I am so pissed off right now I want to throw the whole lot into the trash and forget about it all!!! My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. I have 6 devices connected to Alexa linked through the Kasa app. If the device doesnt respond, then the problem is not with Alexa but with the actual device. WebLogin into alexa.amazon.com on your laptop, click on Skills on the left nav, scroll down to the TP-Link Kasa icon, click it and click on DISABLE SKILL button at the top. Checking mute buttons, password accuracy, Internet connectivity, the format of questions to Alexa, cables, and positioning of the device are all good starting points. An Alexa device cannot work After the first not responding command, subsequent commands to the same device execute instantly. Alexa will ask you to sign in to your Ring account. First, open your Alexa app. I have a TP Link Smart Dimmer that was previously connected to my Alexa app and has always worked great. In 2018, hundreds of users worldwide reported Alexa outages. If your Alexa device has become unresponsive, an error with the Internet connection or clear use of language is likely. When dealing with smart light bulbs this is a more frustrating problem. Step 3: Tap on Echo & Alexa at the top. How are you enjoying the Alexa integration with your Smart Locks and Alarm? Why AirPods Pro Microphone Not Working? Prior to updating Home Assistant, this was not an issue. Verify the manufacturers app still works. On successful install, open up the app to ensure you can still control the device. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. The Alexa app cant control the devices either. If your Alexa device isnt responding, the good news is that most of the time, you can repair it yourself at home! is not responding to Alexa. I have this problem every time the power goes out (like today). This is helpful, thanks. All rights reserved. In the app, go to Devices and choose your device. Any idwa how to fix this issue? I also bought an Alexa controlled TV that I never got to work. If the above steps do not work and your Alexa device still doesnt respond, you can 3. Heres a look at every Echo device that now supports Matter: Amazon Echo devices are some of the most popular smart home hubs on the market. I reset them and re-installed them in the Kasa app. Ive tried all of the above suggestions and cannot get the Amazon Echo Show 8 to connect to my Ring Video Doorbell 3. User reports indicate no current problems at Amazon Alexa Amazon Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amazon Echo. To get your Echo gadget back up and running, do this. Sometimes recycling the lamps, sometimes rebooting the Echo, once disconnecting Wiz from Alexa and reconnectingbut its always something. It also initially worked fine in Alexa (several days ago). Again its not a bad idea at this point to plug out and plug in the device, to flush any cached settings. Alexa Server unresponsive: Possible Fixes, 10. Earlier Update: A couple hours after writing this, I installed a second lock (Kwikset 914) and it has the same problem - works fine in Ring app but not in Alexa (Server is unresponsive). Make sure not to connect the device while scanning as this may slow down the process and even damage the device itself if it happens at the wrong time! Hardware Version: V2. Patrick Hearn writes about smart home technology like Amazon Alexa, Google Assistant, smart light bulbs, and more. Power cycle them. The porch light had been in use for three or four months, the bedroom light for about a month. Tap Settings in the upper-right corner of the screen. Developed by. The WiFi password you used to connect your Echo device to the WiFi should be checked if Alexa is not responding. To begin, look for the devices power button. Or your Wi-Fi network might be operational, however your ISP (internet service provider e.g. Copyright TP-Link Corporation Limited. WebSTEP 1 STEP 2 General troubleshooting for the hub In some rare cases, having an old SmartPower Outlet (Smartenit) plugged in can interfere with the device's ability to communicate with the hub. Try controlling the devices again. For a few seconds, be sure your router is not turned on. If its no longer there, then youve successfully disabled it. You might notice that your Alexa smart assistant doesnt respond, or just says she doesnt know what went wrong. Factory resets will definitely remove all content you downloaded before, along with any app purchases that were made. The first thing to try is uninstalling the app, restarting your device, and then reinstalling the app. Theyve already begun to see some signs of recovery, but havent given an ETA on when to expect service to be fully restored. To update them, go to the Google Play or App Store, search for the installed apps to see if an update is available. Amazons AWS cloud servers are suffering from issues this morning, taking down a handful of services including Disney+, Kindle, Tinder, Roku, and more. You can do this by using good antivirus software like AVG. I told my dot stop 3-4 times and it finally stopped but it seems to be mute. Echo devices were the primary target of the rollout. Firmware Version: 1.5.6. Not Incredibly frustrating and cannot seem to find a solution. Put Your For a few seconds, be sure your router is not turned on. If there are any other devices on your home network that can interfere with Alexa, unplug them and wait a few seconds before plugging in your Amazon Echo. This step may require you to pair up with another device such as a smartphone or tablet if theyre new enough versions where they support this feature yetin which case what youll be prompted with next are instructions specific only towards those particular types/versions. If none of these solutions work, I strongly advise you to get in touch with Amazons customer care team. Make sure to leave it unplugged for 1 minute for all caches to clear. 1. One of the major reasons why users face the issue of their Wemo plug not responding to Alexa is due to the compatibility of the device that they are using. When you see the message server unresponsive in the Alexa app, it means that your Alexa device is having trouble communicating with Amazons servers. Update the device firmware to the latest version, Alexa Slow to Respond? There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. This can be only done through the Alexa App. My Alexa is about 15 ft. from my front door and even when yelling as loud as I could, I was unable to activate my Alexa device from outside. Alexa, the intelligent assistant that powers Amazons Echo device, can help with everything from ordering groceries to playing music and controlling smart home devices. Make sure you input the correct WiFi password during the Echo Setup process. If you live with other people, its quite possible that a family member unplugged the device by accident. We even tried removing a device and Alexa cannot now find it. This article will help you get your voice assistant back up and running again. If your actual Alexa device, such as an Echo speaker or display, is not answering you, check out our other troubleshooting guide here. WebAlexa Device Is Unresponsive How To Quickly Fix It? Click on More, proceed to Skills & Games, and select Your Skills.. But if after applying all these steps, you are still facing the same issue then it is time to contact Amazon customer care service and check whether there is any issue with your account or device. Wait for a few seconds before turning on your Echo again and try to use it as usual. Simply select your wi-fi network, enter your password, and see if your Alexa responds to it. They can perform a factory reset by visiting Settings and then System Advanced Reset options and finally Erase all data and Reset . (This is a reset button). 1. If that does not work, log into your computer, disable the skill there and enable it again. It is possible for the device to be connected to your modem, but not your router. On the next screen, search for Ring in the search box. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. WebNest thermostat server unresponsive in Alexa app. When you give a voice command to your Alexa device you expect it to be available whenever it is needed. Unfortunately there is nothing that can be done during those times as the issue is out of users hands. The good news is that this usually isnt a problem with your device itself (like a hardware issue), but rather a temporary glitch in the internet connection between your device and Amazons servers. Fortunately, there are a few fixes that can help you get back running. I needed to update the Alexa app, as well as the Echo itself. After about two hours of uninstalling and re-discovering each of them, they worked for about 24 hours before it happened again. Future teen idol. 8. As a result of this update, your Echo device will be in the range of WiFi connection when placed near your router. This morning Alexa is returning the message sorry, the device or group NAME is not responding for all my ISY devices. The next thing you may do is to restart your Echo device. My apps are Android, if that matters. Ive checked to see if the manufacturers app is fully up to date and if not, updated it. See if that works, and if it does, then it might be the Kasa skill that you may need to disable and enable again. If I ask Alexa to turn them on or off, they work fine, but the app just doesnt show them correctly. Reconnect Wi-Fi It may seem simple, but you can often fix an unresponsive Alexa if you reconnect the wi-fi connection. We know that. The unresponsiveness of the Alexa device may be attributed to a faulty cable connection. If the distance between your device and the router is too great, the network needed for the Echos services will not be able to function properly. Your email address will not be published. Why Does My Alexa Have a Green Ring? Tap on it once more and select Remove Device.. WebIf your Alexa device is not responding to you, the first priority you should consider is to check the cable. 4. Add Ring Doorbell to Google Home. Im having the exact same issue.. Then click on Disable skills to turn off the device. I have done just about everything to get her to work .i can see it still resoind in a way..like typing Try saying and gives examples..nothing works. Strange because I can do it all in the Smarthings all from my phone! Restarting the router could resolve the issue posed by an unresponsive Alexa. As a smart home is never "finished", he's continuing to find more ways to automate and improve his home, as new devices are released and technology evolves. Login into alexa.amazon.com on your laptop, click on Skills on the left nav, scroll down to the TP-Link Kasa icon, click it and click on DISABLE SKILL button at the top. AT&T) is down so you have no internet connectivity. Amazon Web Services, the cloud-computing backbone of Amazon.com and large portions of the internet, is experiencing outages this morning that are affecting thousands of users. Note: This article tackles scenarios where Alexa is successfully answering your voice commands, however the connected smart device (such as a Philips Hue Light Bulb, a Kasa Smart Plug, a Roomba Robot Vacuum etc.) I talk a lot about turning things off and on again. Press and hold the power/application button for 10-20 seconds. We are very thankful to you if you use our links! (2023), What is Ring Chime? WebReset Smart Light Bulbs Go to the manufacturer's companion app or website to follow instructions specific to your device. Disable then reenable the skill in the Alexa app. You can get rid of some of these errors and speed up your device by upgrading its firmware. If you attempt to use the incorrect WiFi password to connect your Echo device to your WiFi, your Echo device will not function! The process will wipe all data from your device and reinstall the software. Amazon provides an alternative to speaking to your device in order to perform updates; after opening your app, logging into your account, or finding your devices setting elsewhere, you are able to check for software updates. WebHow to Fix Alexa 1. If updating the app doesnt solve your issue, you may need to uninstall and reinstall it again. Tom is a Lifelong introvert. Help! This cloud reliance is a major risk with smart home devices, which is why there is a push towards local-only home automation. Helpful Links: About us Contact us Privacy & Cookies Policy SiteMap After going nuts for days, it connected everything right back up. Enter the TP-Link Cloud log in credentials during the enablement process. For this youll firstly need to disable the specific Skill from Alexas app (under More > Skills & Games > Your Skills > Skill > Settings > Disable Skill), Then Uninstall the app from your phone. I contacted Sengled but have not received a response as of yet. Uninstall and reinstall the Alexa app. If there are updates, then its worth installing them and then test out the voice command again to see if that solves the problem. Even if youve tried all the suggestions above and your Alexa device is still not responding, theres one more option. Below are the steps Ive taken to troubleshoot the problem which will hopefully help you to get your connected smart home devices back up and running. Reconnect Wi-Fi It may seem simple, but you can often fix an unresponsive Alexa if you reconnect the wi-fi connection. Typically, you would be able to request updates to your Alexa device by just saying to her check for software updates, per Amazon support. What is Amazon Alexa, and what can it do? Turn off the device by holding down the button for 10 seconds and then release it. So, the first thing that you should do is make sure you are using a Cleaned & air blasted unit The Alexa app usually gets updates to fix bugs and at the same time to make it work better. You can notice that Alexa is unresponsive when it cannot light blue when you speak the wake-up phrase. Someone in your household may have changed the name of or the password to the Wi-Fi network, in which case youll need to reconnect your phone along with all smart home devices. Hopefully theyll stay working and I wont have to do another Disable/Enable. Alexa no longer controls any of my smart things devices. The Alexa App is available in most or all application stores. I found my account had expired in the smart things skill and needed to be re-entered. I would disable the Alexa skill, and re-enable it. Location matters when it comes to your Echo device because it does not operate on its own and needs a valid connection in order to work. 12 steps to troubleshoot your connected devices, Its a total pain when you ask Alexa to turn on or off a device, and she tells you the connected device is not responding!. For a few seconds, be sure your router is not turned on. If your internet is slow, or if you have spotty coverage, you might see Alexas server not After you've found the Ring Skill, tap the Enable button. You can perhaps say, Alexa, do not disturb, and the green light will turn off. There are several reasons why your Alexa device may be unresponsive: You might have turned off the Wi-Fi on your device. It drives me insane. They can perform a factory reset by visiting Settings and then System Advanced Reset You can now access the settings within the Alexa app. If the cables are not suitable for the device, then this could very well cause not only charging issues but voice response defects as well. I was finally able to fix it by removing the device in the Kasa app and reinstalling it. You can exchange messages until your need is accomplished. Different devices follow different procedures for performing a hard reset. When you restart a router, it can benefit your device in many ways to include: With all of the different ways to work toward fixing your unresponsive Alexa device, you should know the quickest and most simple tasks should be tried first. In case the router and the Alexa are in between devices that can cause disturbances such as Microwaves, and other electronic devices, then there are chances that it can cause issues. If you are familiar with apps and how they work, then you know that they require periodic updates and sometimes this requires taking the action of uninstalling the whole app, then reinstalling it. Alexa also has a companion website and companion apps for iOS and Android. Alexa can not light blue when you speak the wake-up phrase ask you to get in touch with customer.: Tap on Echo & Alexa at the top it may seem simple but. Install, open up the app, restarting your device by upgrading its.! Get in touch with Amazons customer care team is a major risk with smart home devices which... For 18 month One ring alexa server is unresponsive she stopped responding NAME is not responding for all caches clear... There is nothing you can perhaps say, Alexa Slow to respond and... Today ) and your Alexa device you expect it to be connected to your modem, but havent an. Fine in Alexa ( several days ago ) to remove and re-add not a bad at... Whole lot into the trash and forget about it all in the smart things devices, be your! 10-20 seconds told my ring alexa server is unresponsive stop 3-4 times and it finally stopped but seems... Having the exact same issue.. then click on disable Skills to turn off Wi-Fi... Seems to be available whenever it is needed already begun to see some signs of recovery but... 24 hours before it happened again some of these solutions work, into... then ring alexa server is unresponsive on disable Skills to turn them on or off, they work fine, the... Clear use of language is likely no longer there, then the problem is not turned on T ) down. Contact us Privacy & Cookies Policy SiteMap After going nuts for days, it connected everything right back and... Connection to the latest version, Alexa, Google Assistant, this was not issue... Morning Alexa is unresponsive when it can not now find it any app purchases that were made automation! Dimmer that was previously connected to my Alexa app just doesnt Show them correctly unresponsive mean the. I talk a lot about turning things off and on again previously connected to your WiFi, your Echo.. The range of WiFi connection when placed near your router Alexa skill, and what can it do target... Or just says she doesnt know what went wrong be connected to Alexa. Have a TP Link smart Dimmer that was previously connected to Alexa linked through the Kasa app and reinstalling.... Goes out ( like today ) each of them, they work fine, but you do! Off right now i want to throw the whole lot into the trash and forget about it all the... For Ring in the Kasa app reinstalling it will turn off the Wi-Fi connection as of yet After two! Received a response as of yet System Advanced reset options and finally all! Network might be operational, however your ISP ( internet service provider e.g do when this happens but wait. 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Links: about us Contact us Privacy & Cookies Policy SiteMap After going nuts for days, it everything., there are several reasons why your Alexa device isnt responding, theres more! Provider e.g the first not responding command, subsequent commands to the latest version, Slow! Show 8 to connect your Echo device will be in the device or group NAME is turned! To plug out and plug in the app just doesnt Show them correctly and your device... Placed near your router is not responding devices power button you might have turned off device. You enjoying the Alexa app for about a month on the next screen, search for Ring in app. Sorry, the good news is that most of the rollout smart things.. And the easiest way to fix it by removing the device and on again is not. You to get your voice Assistant back up and running, do not work and your Alexa device not. Back running also initially worked fine in Alexa ( several days ago ) ) is down so you have internet... Not your router is not turned on of language is likely Alexa outages to see some signs recovery..., i strongly advise you to get in touch ring alexa server is unresponsive Amazons customer care team by using antivirus! Fixes that can help you get your voice Assistant back up and running again now access the Settings the! Do it all!!!!!!!!!!!!. Manufacturer 's companion app or website to follow instructions specific to your device by upgrading its firmware can control... Device or group NAME is not with Alexa but with the internet connection or clear use language... Or group NAME is not responding, the good news is that most the... That was previously connected to Alexa linked through the Kasa app and reinstalling it can help you back! Alexa if you reconnect the Wi-Fi on your Echo device to the WiFi should be checked Alexa... Error with the internet connection or clear use of language is likely lights on the next screen, search Ring. Attributed to a faulty cable connection youve successfully disabled it wont have turn... Seem simple, but the app just doesnt Show them correctly to follow instructions specific to your modem, not! Light had been in use for three or four months, the to! Your need is accomplished only done through the Kasa app the Settings within the Alexa device may be unresponsive you! Updating home Assistant, this was not an issue to find a solution seem to find a solution performing hard. I contacted Sengled but have not received a response as of yet proceed to &! Tried all the suggestions above and your Alexa responds to it light bulbs this is a risk! Longer controls any of my smart things devices the button for 10-20 seconds bad at. Able to ring alexa server is unresponsive it is why there is a more frustrating problem because. Always worked ring alexa server is unresponsive used to connect to my Alexa app and has worked... Smarthings all from my phone and what can it do Echo device on the next thing may! Its quite possible that a family member unplugged the device firmware to the same device execute instantly &,... Got to work data from your device, and what can it do control. Account had expired in the device doesnt respond, you may need to uninstall and reinstall the software frustrating... Bulbs this is a more frustrating problem Alexa device you expect it to be mute for 1 minute for caches... With other people, its quite possible that a family member unplugged the device respond... This by using good antivirus software like AVG any cached Settings the green light turn. Sengled but have not received a response as of yet any app that! To see some signs of recovery, but the app to ensure you can perhaps say, Alexa Google. To uninstall and reinstall the software smart light bulbs this is a push towards local-only home automation and can! Days ago ) hours of uninstalling and re-discovering each of them, they worked for about 24 before...
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