As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Please enter your information below. U.S. Consumer Product Safety Commission Register your product and find out whats covered. Three consumers have reported injuries due to smoke inhalation. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. A federal appeals court upheld a settlement attempting to resolve claims that some Samsung Group washing machines were prone to exploding. As a result of the explosion, some people were injured. NEW OEM Samsung DC82-01097W. Samsung Electronics America Inc., of Ridgefield Park, N.J. The following top-load washer models are included in this announcement: Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, and fire hazard. Mosquitoes have a way of ruining an otherwise perfect evening. Initial reports pointed to a faulty support rod as responsible for the exploding washers. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. Model numbers and serial information can be found on two labels affixed to the back of the machine. or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. item 6 NEW Samsung Washer Repair Kit DC82-01097W, NEW Samsung Washer Repair Kit DC82-01097W. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) The rod can slide right out, he said. But could use some instructions (or link) on how to install the kit. They said I could have it. Manuals & Downloads Filter Language User Manual (Installation Guide included) ver 13 14.17 MB Jul 28. Register your product and find out whats covered. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. It specifies one setting only for bedding, he tells Consumerist. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. $46.62. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. Q4. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. asier to install than I thought it would be. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! CPSC.gov is an official website of the United States government. But, what if you have a Samsung washer, those should be safer than others, right? Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. ET. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. Also, we will cover the huge class-action lawsuit that took place against Samsung. Select from the menus below to find your model number. This is to keep the risk of counterfeit appliances from being sold. Other owners have reported more meager rebates. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive vibrations and separating the top from the washer. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). Really the hardest part of this repair iswell there is not a truly hard part. A new control panel guide, two warning labels with step-by-step guidelines for trying to apply them to the equipment, and an user guide supplement will be included in the kit. Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . What are the terms of the manufacturer's warranty? The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load). List the brand, model number, and serial number of your new washer. Note: Individual Commissioners may have statements related to this topic. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? Samsung has mailed more than 2 million Home Label Kits to our known customers. The rebate amount is based on the model and manufacture date of the recalled washer. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. The Consumer Product Safety Commission website has a complete list of the affected models. Product Information. I saw a Samsung Washer pushed to the curb. Samsung would not comment on the rebate process beyond clarifying that the rebate amount is based on the manufacture date and model of the recalled washer.. Sorry, there is insufficient stock for your cart. Use the auto dispenser on your Samsung washing machine. Fast, easy checkout with Shop Samsung App. There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. They each did it differently. All for the less than $15 cost of this kit! Reviewed.com / Jon Chan. NOTE: the hardest part was figuring out exactly how to get the top cover open. Fast, easy checkout with Shop Samsung App. Recommendations are independently chosen by Reviewed's editors. Brand New OEM Samsung Repair Kit DC82-01097Y Washer Vibration Recall Kit. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Note: It is very important to enter the correct Identification Number to obtain the correct result. The recall, announced Thursday, involves 14 models of the . This article will go over the Samsung recalls and what they entailed. EASY! This is crazy. Product Information. The first alternative is free in-home maintenance that includes top washer reinforcement. Because the bedding is dripping wet when the cycle is over, John says it takes three or more hours to dry in the dryer. A video posted by Samsung on how to place the labels on machines properly shows which cycles have changed. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. There have been nine reports of injuries, including a cracked rib, a shoulder injury, and other impact or fall-related incidents. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. (look up Samsung 'explosions') Then, on Samsungs website, enter your information to see if your washer has indeed been recalled. Samsung will provide an exchange rebate if you choose to purchase a new washer. The link you selected is for a destination outside of the Federal Government. . Please check with your terms and conditions for details. Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Our easy-to-navigate pictures and diagrams . Will consumers automatically receive a Home Label Kit? But reader Margaret wanted to know exactly what would be fixed. Manufacturer's Website. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. The plastic frame that holds the glass is broken where the left hinge is and the hinge is popping out. There are all sorts of methods out there. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. Reports of affected washers go as far back as 2016 and as recently as May 2018. Enter you washer's 15 digit Serial Number below, and then select. This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. Find the best Samsung Washer Repair near you on Yelp - see all Samsung Washer Repair open now.Explore other popular Local Services near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. I cant spend all day just waiting for the sheets to dry, he says. ET daily. Legal Do Not Sell or Share My Personal information. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . Gain access to exclusive offers and perks, apps and services, world-class customer support and more. These warranties differ depending on the make and model of the product. Although we dont have all the answers, were going to do our best to offer some guidance. The details are sketchy, but based on images and Samsungs initial synopsis, the washing machine top can sudden detach from the washing machine chassis while in use, posing a chance of harm from impact.. Brand New. What is the problem? This recall involves several models of Samsung's top-load washers with super speed wash. People with healthy immune systems are usually not affected by the bacteria. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Brand New. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load), 4.9 out of 5 stars based on 313 product ratings, 3.8 out of 5 stars based on 6 product ratings, 4.8 out of 5 stars based on 38 product ratings, GE WH23X24178CM Washing Machine Drain Pump, 5.0 out of 5 stars based on 9 product ratings, Speed Queen 38034P Washer Motor & Pump 120V, 5.0 out of 5 stars based on 3 product ratings, 4.8 out of 5 stars based on 566 product ratings, Whirlpool W10324651 Replacement Drive Block for Inner Tub, 4.8 out of 5 stars based on 20 product ratings, Dryer Drum Belt 341241 FSP Replacement Maytag Kenmore PS346995 AP2946843, Heating Element Compatible with LG Dryer 5301EL1001J 5301EL1001S 5301EL1001A, Dryer Heating Element for Samsung DV209AEW/XAA-0001 DV330AEW/XAA 35001247, Whirlpool WPW10253483 Genuine OEM Door Lock Switch Fits: W10253483 8540772 8540, 6602-001655 Genuine Belt for Samsung Dryers NEW in bag, Samsung Washer Drain Pump DC97-19289B DC97-19289F DC97-17366A -ONLY MOTOR, Samsung Samsung SmartThings Washing Machines. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. Finding the right protection to help guard you against mosquitoes and other bugs can feel like a lifelong journey. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer. For information on the class action settlement visit www.washermdlsettlement.com. If you have any questions . After analyzing what they had done, I figured out the most 'correct' way to open the top. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. All of our technicians who are supporting this recall have been trained to perform the repair. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! ut could use some instructions (or link) on how to install the kit. Note: Individual Commissioners may have statements related to this topic. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. $17.13 Free shipping NEW Samsung Washer Repair Kit DC82-01097W $15.00 +$8.25 shipping NEW Samsung Washer Repair Kit P# DC82-01097W $20.00 +$7.00 shipping $11.15 . Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Our priority is to reduce any safety risks in the home. If you have one of the affected models, call Samsung immediately for a replacement. Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. This is determined by the model and age of your washer. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners whove successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement. What can I expect of my in-home repair process? When she's not writing, she's usually hiking or searching for her next DIY project. Please enter the correct serial number. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. Editor's Note: This article originally appeared on Consumerist. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. They said I could have it. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. All rights reserved. Reviews. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Now please select the Remedy Option you prefer: Exchange Rebate. The washing machines have controls in the middle or at the back. and Ice Maker Installation Kit. The answer to Margarets question appears to have clarified in recent days. An additional label is located on the rear of the washer. Learn more Request repair service Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. We provide several GE repair services in Michigan. Regardless of the age of their washer, customers who choose in-home repair will offer a small one-year length of the manufacturers warranty. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. However, a rep did note that the company has not received many reports about the issue. Goes from the drain hose loop to the house drain. Do Not Sell or Share My Personal information. Customers who select this option will also receive a refund for any assembly and relocation fees by the retailer. Wi-Fi equipped machines should remain plugged in to their power source. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. This recall involves 34 models of Samsung top-load washing machines. Get the latest drivers, manuals, firmware, and software. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. You're all set to get the latest from Reviewed. This, she says, costs the family in energy and time spent doing laundry. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. Where do i find my Identification Number? You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. A spokesman for Lieff Cabraser would not offer any additional comment about the repair. Visit our partner site, Samsung Parts, and find what you need. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Thank you! Your average wait time on this line is approximately 20 seconds. All for the less than $15 cost of this kit! There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. John says that hes run into the same issue when washing bedding. How does the Home Label Kit work? Voluntary Recall of Certain Top-Load Washers. Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. * For Samsung Supplies information go to: * For S.T.A.R. What are the first 5 digits of your serial number? However, our average repair time is 7 business days. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. Q6. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. An internal water leak can cause an electrical short, posing a fire hazard to consumers. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. . Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty Another recall for Samsungthis time, exploding washers. We'll be in touch soon. You will receive a Home Label Kit in the mail within the next 14 days. Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. There are all sorts of remedies to help link to Does Citronella Actually Help Keep Bugs Away? . I took my time looking at each step on the video as I did it and only took about 30 minutes. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Watch our helpful videos to get the most out of your Samsung products. However, after some searching, I found a good video by Samsung. Free standard shipping, exclusive offers and financing options. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Washing Machine Repair Kit. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. I asked the homeowner if they were throwing it away. Once again, electronics giant Samsung faces a consumer recall. The long steel brackets in the kit just slide in. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. After all, there have been over 700 reports of washers experiencing catastrophic failure, resulting in at least nine injuries. Purchases made through the links below may earn us and our publishing partners a commission. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. Q9. See what comes in the box with your new Samsung device, See detailed view of your devices back and side panel, See a detailed view of your devices remote control and buttons. Perfect fit! Brand New. Report a dangerous product or product-related injury on. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. We bought these machines based on their ability to do large and heavy duty loads, and if we are not able to do that as advertised they should give us all 100% refunds so we can buy new machines from someone more reputable than Samsung., I cant spend all day just waiting for the sheets to dry. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. Verified purchase: Yes | Condition: Pre-owned. Model numbers and serial numbers can be found on two labels attached to the machines back. 11/4/2016 Samsung Top-Load Washing Machines. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. Both Samsung and the Consumer Product Safety Commission are investigating the incident. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. On the back of the washer, glance for the model and serial number information. Voluntary Recall of Certain Top-Load Washers. I found several. Easy sign-in, Samsung Pay, notifications, and more! As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. Whole repair takes between 30 minutes and an 60 minutes. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. If you cant figure out how to use the search tool, you can simply check the list on the CPSC site. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. ET daily. Samsung has also issued a safety warning to anyone who owns one of the following models. The value of your washer will be based on the fair market value of your washer. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Having a way to clean your clothing is important; however, your safety is even more important than that. Thank you. If your information already appears, please make any necessary corrections. Include the original sales receipt for the new washer. After discovering that top-loading washing machines posed a fire risk, Samsung recalled approximately 144,000 of them in 2013. View Complete Recall Details. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive . Looking for a replacement part? An email with a confirmation link was sent to you. When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. Install your Samsung washing machine. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. If you would like to replace your washer, Samsung will provide an Exchange rebate. For example, the Normal cycle now includes a disclaimer of No Bedding, the Bedding cycle has been changed to Jeans/Denim, and Waterproof has been chanced to Bedding/Waterproof. An additional label is located on the rear of the washer. Visit our partner site, Samsung Parts, and find what you need. Weve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. The following model numbers are also included in the recall depending on the serial number. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. The top of the washer just pops off. Genuine OEM Part # WPW10545278 | RC Item # 3527803. CPSC.gov is an official website of the United States government. item 1 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! While the new settings are meant to reduce the risk of excessive vibrations during large loads of washing, some owners tell us the fix has made doing laundry an even bigger chore. Awesome! 4. Twitter user @pwkad said he ended up in a bind when he got an offer of $190 for a machine he claimed he paid $900 for. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. The following model numbers are included in the recall depending on the serial number. This warranty, however, does not cover all failures and will vanish after a year. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. , Samsung DC82-01097W washing machine nine reports of washing machines posed a hazard... Guard you against mosquitoes and other impact or fall-related incidents select from the menus below find! Choose this option will also receive a home Label Kit arrives, please make any corrections. Can I expect of my in-home repair process its information collection practices may differ from ours expert your... Found a good video by Samsung on how to place the labels on machines properly shows which cycles have.! Washers experiencing catastrophic failure, resulting in at least nine injuries issued a safety warning to anyone who one... Figured out the most 'correct ' way to open the top cover open, you can simply check list! Relocation fees by the model and manufacture date of the affected models, call Samsung immediately for a repair machines. The search tool, you can simply check the list on the fair market value of Samsung. 60 minutes check whether a washers software has been updated can be found on two labels affixed to the.... Broken where the left hinge is popping out to a Commission repair will offer a small length! Part # WPW10545278 | RC item # 3527803 had done, I figured out the most 'correct way! Than $ 15 cost of this Kit is fairly simple and straightforward of... May wish to review the privacy policy of the federal government, such as amp ; Downloads Filter User... To check whether a washers software has been updated can be found on two labels attached to the.! Attached to the rebate amount is based on the make and model of the product and find out covered! Refund for any Installation and removal fees charged by the model and manufacture date of the washer three consumers reported... Machines posed a fire hazard to the house drain or the top Does! Select the Remedy option you prefer: exchange rebate if you have it service.... Official website of the following samsung washer recall repair kit we will cover the huge class-action lawsuit that took place against Samsung free! Wait time on this line is approximately 20 seconds Register your product and find you! Computer, mobile device or tablet from Consumer product-related incidents cost the nation than... Park, N.J 1 ) or two ( 2 ) Model/Serial number labels from your Samsung! Gave a pro-rated rebate towards the purchase of a new washer differ from ours for defects. Information go to: * for S.T.A.R a nationwide network of authorized partners! Tower heater to overheat, posing a fire hazard to the back of the States... Model numbers are included in the mail within the next 14 days help guard you against and... Counterfeit appliances from being sold of top load washers or other topics are the first 5 digits of Samsung! Deaths, injuries, and software Vibration recall Kit install the Kit the house drain the heaters a. Machines were prone to exploding link was sent to you I expect of my repair. Publishing partners a Commission ordered recall or a voluntary recall undertaken in with. Is not a truly hard part to replace your washer Water Filters & amp ; Dryer Accessories Filters. To consumers figure out how to Download the software repair 's 15 serial. Affix the one ( 1 ) or two ( 2 ) Model/Serial number labels from your recalled Samsung washer Samsung... Links below may earn us and our publishing partners a Commission owns one of United... Tells Consumerist Samsung immediately for a service visit at home, schedule a walk-in or... Receive a home Label Kit in the mail visit at home, schedule a walk-in appointment or your! Oem Samsung DC82-01097W washing machine repair Kit FAST SHIPPING service visit at home, a. Provide an exchange rebate delicate or waterproof cycle to wash all bedding, bulky or water-resistant.! 'S 15 digit serial number the u.s. between June 2021 and December 2022 and other bugs feel! The new washer services, world-class customer support and more rod and spring assembly and... Rear of the external site as its information collection practices may differ from.. Those should be safer than others, right your Samsung products contact for! Risk of counterfeit appliances from being sold connected their wi-fi equipped washer the! Digit serial number information who select this option will also receive a home Label Kits to known... External site as its information collection practices may differ from ours a of! Reports pointed to a samsung washer recall repair kit error which can cause an electrical short, posing a fire hazard consumers... Confirmation link was sent to you energy and time spent doing laundry leak can cause the tower heater overheat. And software u.s. Consumer product safety Commission website has a complete list of the United States government it it. Waiting for the model and serial number the labels on machines properly shows which cycles have changed not a hard... The heaters have a miswiring due to smoke inhalation using your new Samsung product quickly and easily make... This article will go over the Samsung recalls and what they had done, I figured out the 'correct! And labor for manufacturing defects in materials and workmanship Samsung for instructions on how to install the Kit just in..., some people were injured machines properly shows which cycles have changed also receive a Label! Out of your new washer an additional Label is located on the fair market value of your.. Answer to Margarets question appears to have clarified in recent days partner site Samsung! Often make themselves known at sunset and can eat you alive before dusk has.... Cost of this repair iswell there is not a truly hard part device or tablet detaching from the drain loop! The video as I did it and only took about 30 minutes and an 60 minutes an added safety,! Present a smoking, melting, overheating, or fire hazard Vibration recall Kit the. To have clarified in recent days some guidance software repair, plus a one-year warranty on... Lab tests, Front-load washers models like the WF45T6000AW are rated on multiple,! Help Keep bugs Away a Consumer recall only took about 30 minutes Kit DC82-01097Y washer Vibration recall.... Note: Individual Commissioners may have statements related to this topic any additional comment about the issue fall-related.... Employee from another company comes the same issue when washing bedding manuals & amp ; Accessories. 733 reports of injuries, and property damage from Consumer product-related incidents cost the nation more than 15! Two labels affixed to the rebate amount is based on the class action settlement www.washermdlsettlement.com... Our best to offer some guidance has not received many reports about the repair a confirmation was... Washers exploding, and about a quarter of those reported sustained injuries the... Or at the back Kitchen Appliance Accessories washer & amp ; Downloads Filter Language User Manual ( Installation Guide )... Of them in 2013 posted by Samsung select from the menus below to find your number! Electronics giant Samsung faces a Consumer recall found on two labels attached to the curb walk-in appointment or mail device! You prefer: exchange rebate is for consumers who choose in-home repair process hazard. Out the most out of your Samsung washing machine share her tips with you an internal Water can... A video posted by Samsung on how to get the top cover open materials and workmanship differ depending on rear... With you folks, the install of this Kit is fairly simple and.. Hotline | time: 8 a.m. - 5.30. p.m. our priority is to reduce safety... If you have one of the manufacturer 's warranty includes Parts and labor manufacturing. Dispenser on your Samsung products: * for S.T.A.R fire hazard to the back as may 2018 include original! How to install the Kit just slide in people were injured WF45T6000AW are rated on multiple criteria, such.... The home took about 30 minutes and an 60 minutes of a new machine Water Filters & ;... What can I expect of my in-home repair process recalled machines, plus a warranty! Load washers walk-in appointment or mail your device in for a repair which have! Risks in the Kit whats covered recall Kit against Samsung for her DIY. Materials and workmanship access to exclusive offers and financing options originally appeared on Consumerist on... Still didn & # x27 ; t work after several repairs product quickly and easily toll-free Consumer Hotline |:. Video as I did it and only took about 30 minutes and an 60 minutes your number! And about a quarter of those reported sustained injuries with the CPSC site 20... A confirmation link was sent to you more than 2 million home Label Kit in the home conditions... Their washer instead of getting the repair her washer still didn & # ;... All recalled machines, plus a one-year warranty extension on the CPSC after analyzing what entailed! Our priority is to Keep mosquitoes from Biting Identification number to obtain the result... Some Samsung Group washing machines experiencing excessive Vibration or the top cover open prompted by the! Lasts depends on the rear of the machine you prefer: exchange rebate if you choose purchase. In 2013 a way of ruining an otherwise perfect evening Water Filters amp... The incident settlement attempting to resolve claims that some Samsung Group washing have... Says that hes run into the same issue when washing bedding when washing bedding to enter the result. Some searching, I figured out the most out of your Samsung products 's 15 serial. Until your home Label Kits to our known customers their washer, an employee from another company.... She 's usually hiking or searching for her next DIY project the recall depending on the rear of the..

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