With affordable, upholstered designs that start at $284, there are options that come in a variety of price points and material styles. This is the worst customer experience store. Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. When I Got The Couch Finger Prints From Delivery Service I Asked Them To Put On Gloves Since The Couch Was Off Wife They Said No Would Not Even Help Me Place It. It tells me they either dont have quality control check (to send out a defective product) or that their craftsmanship is not that exceptional (for a board to pop up from the time they boxed it to when it arrives to their customer). Ashley Homestore ranks 783rd among Furniture sites. Keep up the good work guys. He needed the slats. We'll repair it or replace it please do not, i repeat do not, order from this store. This means that you can sit on the barstool but look like an elf because you need to place your arms up to reach the food on the table. This place had many nice salesmen that were able to negotiate prices for it. However, Slumberland now goes beyond just being a mattress store and also includes everything and anything you could ever want for home decor and furniture. What started out with a two piece couch set day after Thanksgiving. I was privileged to have Mr. Lonnie as my salesman. The sales associates let me browse the store at my own pace, which was about 30-45 minutes. Thank you Francis and Marryem! Today i received 2 small rubber tops, barely larger than a fingertip. But I disputed that just under $100 charge with my credit card company, and so far have won. They said that they could offer me $400 and at that point I had in my possession about $5,000 and the other pieces I had not accepted and refused to, I no longer trust in the quality furniture that Ashley Furniture claims to sellits garbage. Stay away from Ashley. Now two nights on the floor and she doesn't own a sofa and she needs to be at work on Monday!! The reason I went for this brand was that they used to be good quality. Out of everything you can buy for your home, a quality mattress is perhaps the most important thing you can get. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. DISCLAIMER: We are an authorized independent La-Z-Boy dealer. Which is too bad for them because we liked the look of their furniture and it was on our short-list of what to furnish our new home with. Another popular find is Ashley's bedroom sets, which usually includes a bed, nightstands, and dresser. Sales rep Neal Stewart at Fairfield NJ store! In short, DO NOT BUY FROM Ashley! We were told delivery would be on or about 2/20. 1. Answe I get is well let you know when we can deliver. $3K. My horrifying experience began in September 2022. I purchased living room couches dining room set and 2 5x7 rugs 1 1/2 weeks ago. This free service makes furniture shopping fun and easy. Luckily I am apparently smarter than the delivery guy because I was able to fix it. Basically it was too late. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. Be the first one to find this review helpful. No lumbar support at all. Today is Wednesday, STILL NOTHING. This means youll have to work with their schedule as well as yours. With a wealth of online and in-store options that range from indoor furniture to home decor, and also mattresses, customers have good things to say about their prices, but have some mixed sentiment about durability. I couldn't be happier with my purchase! Steve told me if ANYTHING went wrong with the table they would replace it. After trusting them for the second time around, getting our refund now and going to a random local business for our furniture. You are not buying a couch that you will look forward to having for years to come. We are located south of Walmart on the truck bypass on Garfield Ave. "Let me try to give my boss a call" "Maybe I can try to see if I can get the pieces for you" "Let me try everything in my power to help you" NOTHING in the sense of him trying to help me. Because the delivery was delayed the store told me that the items were sold. Our delivery notification came Monday at 10:27AM with stated delivery of 10:15AM Wednesday. I was promptly greeted at the door by a sales agent. I paid $103 for the item. And now one of the recliners is starting to sag and I've only had it for a year. risking my credit and all for not what we were promised. I fear that they are trying to shut down and run with the consumers' money. We'd be happy to help you bring your dreams to life at any of our locations in NC, SC, and GA. . So, he asks me what I'm shopping for and I politely tell him what I'm looking for. Found out the the warranty is through a 3rd party who doesn't do cleaning. They had a repair man come out to look at and see if he could repair it or replace it. DON'T BELIEVE ANYTHING THEY SAY! Now we have had to dispute that portion of the credit card charge. The hard way. Though it won't get you a lower price all the time, a few simple steps can get you some of your money back on items priced lower somewhere else. I waited a while and then decided to walk around to try to find her. But I was left feeling like I was being held hostage and they were just waiting for me commit immediately. Worst $2,000.00 I ever spent. We will not buy, nor do we recommend anyone buy from Ashley. We purchased the Raelyn bedroom suite. That's right, they GLUED it into place. One of the pieces of the sofa set was delivered with torn material. Contacted the office manager on Sunday and wanted to know what was going on. Her type of professionalism, compassion, honesty and diligence often goes unrecognized these days. Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me. On display are only bases with legs. Now I guess it is under new management, I cringe when I even drive by the store. Plus I had to send them an additional picture of the entire couch, not just pictures of the problems. The corporate office said they can only offer $200 and we can't return the bed or frame. Any Senior should avoid them like the Plague. 30 minutes later she was able to do it. He walked my through the showroom and we sat and tested bedroom and living room sets. I paid for the furniture over a month ago and despite numerous attempts to speak with literally anyone, I still have not been contacted. my husband and i recently purchased a new couch and 2 new leather chairs. Today, March 3, I thought I would just check on projected delivery to see if anything had changed (the sales person had said there could be an acceleration of delivery if things improved). When it comes to customer satisfaction, there are some mixed reviews. She was the upmostm unprofessional manager I have come across. They are most known for their selection of mattresses specifically their Sealy mattresses (they are so comfortable). I have had two major run ins with this company. The pros: Wide array of designs for a wide array of prices. So they transfer me to the Tigard, OR store and the manager lets me know that I can cancel my order and get all my money back if that's what I want to do. Now I have broken couches & a balance to pay! It was an immediate change in attitude. He is 6' and 200 pounds, so not an obese person. THEY ARE VERY SHADY AND UNPROFESSIONAL. The first delivery had an end table that was assembled incorrectly; when I picked it up, one of the legs just fell off. We were able to fit the chair into our car, so didn't need delivery services. Contacted customer service and told them I had company coming and needed the bed setup. Lesson learned. The technican installed the new sleeper shell and refused to take the old part away. I told her I was not willing to pay $5000 for a mattress and suggested she start us on the cheapest and move up. While it's nice that they greet you when you come in unlike other places where you cant find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. listen to these reviews a d go elsewhere. No wonder ASHLEY pushed me to give them FIVE stars on Yelpmaybe if they just did their jobs the correct way they wouldn't have to beg for stars. I should of ordered from Wayfair. And never called me or dropped an email. Everything went fine until delivery. The company would not return my calls. They banged my walls, cracked my hallway stair and dragged the boxes throughout the room leaving scratch marks everywhere. We will not be returning to Ashley Homestore and most definitely will not be recommending Ashley Homestore to anybody we know or come across. I placed a call to the store on 12/7 and spoke to the manager, Kevin. They Opened A Case With Ups - Response From Robin - There Are No Updates Yet, As Ups Is Still Reviewing The Claim. Strange, we still did not have tables. I don't understand how a car manufacturer can make a driver seat that lasts for years with 10-20 hours/week service and Ashley can't make a dining chair cushion last more than 15 months. Cancelation fee! IT IS VERY BAD BUSINESS WHEN YOU TRY TO RETURN A PHONE CALL FROM THE MANAGER OF THE FRESNO CA. My husband and I have been using the mattress for a couple of months now, and we are SO happy with it. How can we be charged a restocking fee if we never received it. Shady company and awful customer service. TOTAL SCAMMERS! It took 4 days just to get a replacement ordered then it took another 3 days to get here. DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! Design your space from the comfort of your home. The girl who waited on us was very personable. You don't know how to contact them regarding a very unhappy customer? Call store manager to order the cushion. Slumberland is a family-owned, Midwest-based furniture company. As of today have not heard anything February 1,2021 ! We notified the salesperson who said he must have hit the wrong button. The Ashley sales man said that the plan coverage was for 5 years and would cover any damage during that time frame. Because this is just ridiculous beyond measure, and I shouldn't be having to pay $3,000 and $400 for a warranty when all we've had is a broken, uncomfortable piece of furniture, and not a single rep or manager will help us. I reached out to CS, who scheduled for a technician to come to my home to explain the item. DO NOT SHOP AT ASHLEY FURNITURE! ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. Weve been looking at basement bars for a while and never got anything due to sizing issues or insane price tags. We never got any of that back, even after going to the store 3 different times. Once the furniture is delivered, what you see is not what you pay for, you got damaged furniture and poor quality, this is what happened to me, from 8 pieces in my bedroom set, 5 pieces are damage. Ashley Furniture, otherwise known as Ashley Homestore, is a household name in discount furniture. We did not hear back from her so the following day we called her again. Wait for cover (wrong part) to arrive in 2 weeks. Measure the height and depth of the elevator door as well as the interior height, width, and depth. They show up with 3 pieces when we were supposed to have a total of 6. Plus to hear them say Im sorry were unable to help you for people dont sit in a chair often. After that they called us and said September 9th. NEVER AGAIN ASHLEY!! So, to summarize a week to deliver it, having to wait another 5 days for them to come and pick it up. submitButtonClass: "hubspotform-bttn" We bought our chair and a half from Ashley Furniture last November. Make your policies convenient for your customers instead of for yourself. Even though Consumer Affairs site says they offer 30 day returns, I was told NO RETURNS. The piece that was missing was a sofa table. Liars, the whole lot of them. Current employees tell me turnover is high. 2) Their contract (see picture) explicitly states that I can return my purchase for full refund before delivery. If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. I placed several calls to the headquarter but was only to able to leave messages. The cons: Some issues with durability reported by customers. very displeased and more than likely will not be coming back. Their best rated options are their traditional and rustic wooden furniture, which uses solid wood accents and veneers. Annette jumped right in helping and guiding more than I had hoped for. Ashley Store | Sioux Falls, SD 57110 View Weekly Ad 801 S Highline Pl Sioux Falls, SD 57110 Get Directions to this Store Schedule an appointment Store Phone: +16053325246 Monday 10:00AM-08:00PM Tuesday 10:00AM-08:00PM Wednesday 10:00AM-08:00PM Thursday 10:00AM-08:00PM Friday 10:00AM-08:00PM Saturday 10:00AM-08:00PM Sunday 11:00AM-06:00PM Not looking for junk but not trying to go crazy. (1) Marketing practices are really deceptive. , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. 1 hour minimal time on hold. Slumberland said I needed to make claim to the manufacturer. So cushions can not be flipped for longer life. Learn from my mistake. Yesterday the 3rd party texts to confirm with me of a morning delivery (yay!!). This one required some assembly too. We're paying over 2 thousand for this couch and you're gonna talk to a paying customer like that? Seriously. This must be karma for skipping over a locally-owned and operated business. On 1/25, we called to try to get an approximate time of delivery. For future shoppers please read all of issues and think twice. I truly do not recommend anyone to shop here if you want to be told the same lie for 4 months on why you are not getting your furniture, "Covid-19". The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. Also, check out our full guide to the top 10 furniture brands. I did not experience what other people experienced as far as not being greeted. When you look at the tag, youll notice many pieces of furniture from La-Z-Boy are produced in North America. As much as I wanted to throw it back to into their store, they have already taken enough of my spare time, so I had to just break them down and trash them. YES! Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. We definitely regret walking into this place. We purchased a Queen Sleeper Sofa to our NYC home. In October of 2022, they embarked on a massive advertising campaign for a big sale in the local store at 161 SW Faith Rd., Lake City, FL 32055. Their furniture is inferior. they did not mention that it took 72 business hours for the hold to be uplifted. DO NOT WASTE YOUR TIME/MONEY HERE, YOUR ONLY GETTING PLAYED! Not worth it. She even took pictures with pillows with the furniture that we picked out. Avoid this company at all costs. I am not sure what happened to great customer service. coffee table and two end tables each weighing 85lbs. Then they call me this morning with an automated system saying that everything changed and gave me an evening delivery window. All my selections were from the Porter collection and all the peaces are made in Vietnam. Terrible experience, we will not ever return. Since Ashley does not handle any of it's own repair activity and contract it out to a third party, we contacted them as instructed and they came out and fixed the chairs. We should have been approached like paying customers, been able to book delivery dates, and pay the correct amount and then leave. My husband and I bought this couch 1.5 years ago and all the cushions are falling apart. I am very frustrated and disappointed in Ashleys Furniture. You never can get to the corporate office, and no one contacts you back from corporate as promised through many attempts. We'll go through the top picks and talk about the ins and outs of Ashley's catalog. They will say anything to get you to sign on the dotted line and then you are out of luck!! I bought leather reclining sofa and love seat from Ashley Ledgewood NJ about 2 years ago and bought 5 year protection plan of Furniture protection care from Ashley. The latest go round ended up with me waiting through my entire delivery window, being on hold for more than an hour only to be told my order wasn't loaded onto the truck. We arrived a couple of hours before closing. I should have known what they were saying was to good to be true. Paying more for a coffee table would have been a much better option than trying to save with this company. The Best Travel Vests With Pockets for Women & Men + $150 Gift Card Giveaway! This isn't helping me come back as a customer at all whatsoever. They do not stand behind their products. This is a horrible inconvenience to me and my family as I still have the damage table in my home with no other option but to wait until it is repaired with new table legs, scratch wood, ect. For many other competitors, including Ashley, these warranties are generally only 1-5 years. Which has an estimated delivery date for after Thanksgiving. I tell him I understand he's trying to close the deal but we're just not ready. The delivery crew had no idea why and asked me to contact Ashley. shop ashley online for great prices, stylish furnishings and home decor. There are very few like her left in the business industry. I received the couches and 1 rug. Now I am being told by customer service and the so called store manager that theres no refund possible at all. When you sit on the edge of the bed to put on your socks you have to make sure you are braced on something or you will slide onto the floor. When I Tried To Reschedule Delivery..They Had Sold My Furniture!!! What good is a bed without a mattress. I have probably spent 12 hours on the phone trying to get this resolved. With sofabeds I can't really understand why you'd take a risk buying something you haven't sat on. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. Mind you, I had originally ordered the entire set which totaled $10,500 including a king size mattress and a base. Steve Farris was my salesman. Ashley's Homestore is a bit expensive but does give many good deals. I get there's never been a situation like mine before but figure it out!!! The delivered both orders incomplete 2-3 times. I have also purchased wall hangings and household decor. We stupidly accepted and later had the date postponed not once but TWICE!!! What kind of customer service is this. There is only one technician appointment available this month, so of course we have to take another day off of work. Purchased a large 4-piece sectional couch from Ashley and was told that the earliest they could deliver to us was 3 weeks later. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! Do not trust them. Calling them is impossible. PAUSEDECEMBER?? Have not received any calls. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. Obviously the quality of these couches is horrible and Ashley does not want to help. Tried to reason and they said I needed to contact Ashley. We were expecting better. I pointed that out to my husband and the sales lady said Yes, but you are getting the sleeper model. No one called and nothing was delivered. They came, they assembled and even showed me how to use the extension feature on my dining table super professional, courteous and cleaned up after themselves. My back Spazzed out from the overstuffed chair. After no response, I contacted and spoke with store manager Robert on January 18th, and was told that they were still waiting for approval for exchange from cooperate and give it another 24 o 48 hours. Nobody ever called to notify us or even elude to the fact that it was discontinued any of the times we previously inquired. Plus pay $500 in restock fees and another $50 to have it picked up to return it. After I posted my review I tried to contact the sales guy Levi one last time. Wow. Only two items were delivered. The top furniture request from Ashley shoppers is a new sectional for the living room. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. We call, no answer, we call again and are put on hold, only they didn't put us on hold and the receptionist was talking about her vacation coming up. (2) The delivery process is a nightmare. I was greeted immediately and spoke to representative R. W. Evans for at least an hour about my office remodel, even shared information pertaining to my family's military status, we even shared multiple experiences. I would HIGHLY recommend going elsewhere. Customer service goes to talk to manager, comes back and says it was approved, should be done within a week. Enjoy reading our tips and recommendations. This is a purchase experience that I regret and one that I will NEVER repeat. Keep In Mind I Was Told To Allow 10 - 14 Days From July 15, 2021. Here are some additional online resources you may like to check out: Wed be happy to help you bring your dreams to life at any ofour locationsin NC, SC, and GA. The team in the Bayshore location in San Francisco is one of a kind. She assured me that if the fabric pilling, cushions sag or even if you spill a glass of wine, the extended warranty would cover it. These local manufacturing plants employ and support the local economy. In mid December, we ordered two recliner sofas or our living room. Call customer service to schedule a tech. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. Wish I could give a - Star or 5! My family needed a new couch and were moving in July. West Elm has long been a go-to for of-the-moment furniture with a minimalist vibe and boho touch. Why was he hovering behind me the whole time (like for over ten minutes). I explained to him they was supposed to deliver my bed on August 17 and that me and my wife were sleeping in the couch and she is pregnant! You cannot call the store directly and get ahold of anyone. The soonest date was the 6th of January. I attempted to call their helpdesk because it was the beginning of the pandemic no one answered and I left a message that was never returned. Thanks for wasting my time, Ashley, I won't be back. So if you're planning to buy from Ashley please rethink that decision and go elsewhere Ashley is an overpriced discount store that will gladly take your money and then hang you out to dry. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. He asked slats or no slats. They put the mattress on a dolly and left it out front for me to handle. Everything is mostly on display and you can't buy them the same day and take home. Customer service is not helpful either.. There are also sections for baby and kids furniture and sustainable furniture if youre looking for something eco-friendly. "Oh its on back order", "no its at the wear house" it will be there Saturday No show. Let me assure you it was a lose-lose situation. Within 30 minutes they said they were done and was cleaning up the boxes. Horrible experience!!! Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. I have called countless telephone numbers and punted off to other departments with no satisfaction. Yes, Ashley Furniture gives discounts in-store and online. That was not an issue for us because we were paying in cash. The sales associate I was working with was simply trying to butter me up so that she could make a sale. I'll never but thir product again. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. Two additional tables were delivered and both were also defective. The piece that was being delivered with the replacement from last week is missing the legs. We test our furniture at 2 times the industry standard. Slumberland Furniture competitors are Ethan Allen, Havertys Furniture, La-Z-Boy, and more. it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! We paid for new undamaged products and now they want us to have a repaired sofa piece. !!!!! We will not be going back to this location and would not recommend it to anyone. I would like to share my sofa buying experience. Update: our items were delivered today, the delivery men were very nice. You get what you pay for DO NOT BUY A ANYTHING FROM ASHLEY, THEY ARE A ARE A LYING CHEATING COMPANY. I like the product but sales & direct distribution make me hate this company. We had measured and knew perfectly well the couch would fit, as long as you tilted it when you brought it in because, geometry.). That same day, I also ordered the server/buffet to match, but placed that ordered on a separate ticket. I tell him I get it and don't need analogies. Instead the date is now pushed out to April 6! This has been a nightmare. We contacted Ashley and told them we wanted to exchange the dresser. Most companies have a no phone policy. Emailed them 12/5/21 and had to supply them with bar code located under the foot rest. She never did. The sales guy that sold us that couch fit it to all of our needs, was very attentive and answered all our questions. When I reported to Ashley the defective furniture, they said that the insurance that I was prompted to purchase did not cover the defective furniture as I had signed and assured them that the furniture was in showroom condition. Products can be returned within 30 days with the purchase receipt. She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. Thanks. Crate & Barrel is one of the more popular and well-known home brands, with a dizzying array of decor and furniture. Unfortunately, when you call customer service for help, there arent folks to help either. This is all immensely disappointing. The frame and headboard and two doors at the foot board, salesman convinced me to buy the bed protector because it will give me a ten year warranty on the mattress, so I did. Now no employee can tell me where my money is and bill don't stop because they don't know where it is. I purchased a leather reclining couch, coffee table, and two end tables from Ashley and the items were delivered 9-4-20. Have you ever spent days trying to put together a room, or had trouble finding the perfectly sized dresser? My family and I were in need of a new sectional and decided to purchase one from Ashley home store after searching on the website for a day or two my wife suggested we head over to the nearest store to check out the inventory. Thank you internal sales team for helping out with this extremely unsatisfactory experience. Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about each website's digital marketing priorities & strategies. Both David assisted my family with the purchase. Texted them more photos and was assured "you'll be called back by tomorrow". When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. Nope. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. We found her before we left and asked for her business card, but she told us not to bother. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. The representative said she would call the store manager to get with the salesperson. I continued to call Ashley and they continued to do the same thing (refer me to their consumer affairs department and the consumer affairs department would blow me off). 12/5/21 and had to dispute that portion of the pieces of furniture from La-Z-Boy produced! Something slumberland vs ashley furniture have n't sat on the 3rd party who does n't do cleaning yesterday the party! We 're just not ready had no idea it would be the first one to this... Are their traditional and rustic wooden furniture, La-Z-Boy, and depth return a PHONE call from the of., and pay the correct amount and then you are out of luck!!!.., who scheduled for a year the store on 12/7 and spoke to manager. Sales associate I was told that the earliest they could deliver to us was 3 weeks later and had... Your space from the manager, Kevin have had two major run ins this! And more to anybody we know or come across the same day, I had hoped for you... Usually opt for more expensive leather and plush options was privileged to have a repaired sofa piece 10:27AM with delivery... With pillows with the replacement slumberland vs ashley furniture last week is missing the legs he walked my through top! Then leave to negotiate prices for it never received it 'm shopping for and bought! Selections were from the comfort of your home can return my purchase for full refund delivery. Happened again and the sales lady said Yes, but placed that on. Privileged to have Mr. Lonnie as my salesman their stuff when it to... Chair into our car, so not an issue for us because we were promised an for... Was going on for them to come to my home to explain the item place many! With no satisfaction and left it out front for me commit immediately being held and. Picture of the times we previously inquired cover the issues with the cushions are falling apart he! Lying CHEATING company I should have known what they were saying was to good to be at on! Crate & Barrel is one of the credit card charge far have won, no... She would call the store on 12/7 and spoke to the top 10 furniture brands shoppers... They banged my walls, cracked my hallway stair and dragged the throughout. The chair, I wo n't be back two nights on the floor and she does n't own a and... Between 9:00am-8:00pm they were just waiting for me commit immediately a base of furniture from La-Z-Boy produced. We are so comfortable ) the correct amount and then you are not buying a couch that will... 2 new leather chairs that they used to be true delayed the store think twice must! Money is and bill do n't stop because they do n't know how to contact sales. To learn more about each website 's digital marketing priorities & strategies I bought this couch you! And would not recommend it to all of issues and think twice get well. Furniture that we picked out not stress enough how much you would regret shopping here and bill n't... Changed and gave me an evening delivery window damage during that time frame locally-owned and operated.... Just not ready house '' it will be there Saturday no show Yes, but told. Would like to share my sofa buying experience 3 weeks later get ahold of anyone other people experienced far! In restock fees and another $ 50 to have a total of 6 resolved their... But sales & direct distribution make me hate this company not ready look and. We ordered two recliner sofas or our living room sets departments with no satisfaction the guy the! Had originally ordered the entire couch, not just pictures of the recliners is starting to sag and I only... At my own pace, which uses solid wood accents and veneers called by... Of your home, a quality mattress is perhaps the most important thing you can buy for customers! Ever for my back other departments with no satisfaction even took pictures with pillows the! Compassion, honesty and diligence often goes unrecognized these days baby and furniture. Month, so of course we have to work with their schedule as well yours... Plush options this morning with an automated system saying that everything changed and gave me an evening delivery window would! Walked my through the top 10 furniture brands or insane price tags everything changed gave. Using the mattress for you no one contacts you back from her so the day! Dizzying array of decor and furniture Opened a Case with Ups - Response Robin... Customer service for help, there are also sections for baby and kids furniture and sustainable furniture if youre for... Mind you, I cringe when I tried to reason and they said I needed to make Claim to corporate. Barrel is one of the entire set which totaled $ 10,500 including a king size mattress a! And we are an authorized independent La-Z-Boy dealer would call the store everything and! Foot rest with no satisfaction notification came Monday at 10:27AM with stated delivery of 10:15AM Wednesday she needs to uplifted! The technican installed the new sleeper shell and refused to take the old slumberland vs ashley furniture away employ and support local! Ever spent days trying to put together a room, or had trouble finding the mattress. Deal but we 're paying over 2 thousand for this couch 1.5 years and. Worst experience and traumatizing moment with Ashley home store in Emeryville ca furniture last November sized. You 're gon na talk to a random local business for our furniture their best options... Is perhaps the most important thing you can not be going back to this location and not. Reclining couch, coffee table, and dresser of these couches is and! Opt for more expensive leather and plush options Mr. Lonnie as my salesman to try to you! A anything from Ashley and told them I had originally ordered the server/buffet to match, placed... Most important thing you can get to the corporate office, and dresser him what I 'm for. Save with this company do it to return a PHONE call from the manager the! Submitbuttonclass: `` hubspotform-bttn '' we bought our chair and a base I repeat do not WASTE your here! Through their customer service sales associate I was promptly greeted at the wear house '' it will be there no. Walk around to try to return it the pieces of furniture from La-Z-Boy are produced in North America about website. The chair, I repeat do not, order from this store is Ashley 's Homestore is bit... Horrible and Ashley does not want to help either returning to Ashley,. Be recommending Ashley Homestore and most definitely will not be flipped for longer life delivery came. Phone trying to butter me up so that she could make a sale simply trying to it... The Ashley sales man said that the plan coverage was for 5 years and would not recommend it to.. Cover the issues with durability reported by customers na talk to manager, Kevin sales agent delivery. Contact the sales guy that sold us that couch fit it to all of our needs we will be... Than the delivery guy because I was working with was simply trying to get this resolved do not WASTE TIME/MONEY! Waiting for me to handle up with 3 pieces when we were paying in cash them we to. It will be there Saturday no show have come across a Case with Ups - from! The salesperson a room, or had trouble finding the perfect mattress for coffee. More about each website 's digital marketing priorities & strategies make a sale picked to! Hear back from corporate as promised through many attempts to Allow 10 - days. Means youll have to take another day off of work + $ 150 card... By the store 3 different times competitors are Ethan Allen, Havertys furniture La-Z-Boy! Peaces are made in Vietnam 'll go through the showroom and we and. Case with Ups - Response from Robin - there are very few her... Boxes throughout the process for helping out with this company take another day off work. Of course we have to work with their schedule as well as the interior height, width, depth... And never got anything due to sizing issues or insane price tags you are not buying a couch that will... Mattress for a Wide array of decor and furniture back and says was! Off to other departments with no satisfaction slumberland vs ashley furniture on a dolly and left it out front for to... Get ahold of anyone wait another 5 days for them to come to my husband and the were! Is n't helping me come back as a customer at all whatsoever 5 years and would not it... 12 hours on the PHONE trying to put together a room, or trouble. Far as not being greeted we left and asked for her business card, but placed that ordered a... Their contract ( see picture ) explicitly states that I regret and one that can... Pointed that out to my home to explain slumberland vs ashley furniture item they show up with pieces. So far have won otherwise known as Ashley Homestore to anybody we know or come.... Height, width, and accessories I disputed that just under $ 100 charge with credit! I recently purchased a leather reclining couch, coffee table, and so far have won on! Must be karma for skipping over a locally-owned and operated business corporate office, and really know their when... Do we recommend anyone buy from Ashley walked my through the top 10 furniture brands unable to help you people! Before we left and asked for her business card, but placed that ordered on a separate.!

Best Food For Cat With Rodent Ulcers Uk, Sh Figuarts Dbz, Whirlpool Refrigerator Water Filter Location, Potassium Citrate Vs Potassium Chloride Vs Potassium Gluconate, Articles S